Tech Tip of the Day: How to download, install, and run SUPERAntiSpyware

Description: Are you concerned about possible spyware, adware, malware, or similar problems on your computer? Does your computer seem to run very slow? SUPERAntiSpyware is a utility that may help you to diagnose and repair these types of problems.

These days there can be a new virus or infection created every three seconds, and computer users need to be ready for the next attack that could be made on their systems. Along with routine Windows maintenance addressing concerns such as cleaning up temporary files or repairing registry errors, running multiple scans from AntiVirus and AntiMalware programs can help to take care of these problems. There is a program called SUPERAntiSpyware that scans your computer for infections, temporary files, registry errors and things like that in just one scan, and then makes recommendations for corrections to the system that it can make.

1. To download the program, you can go directly to the program's website http://www.superantispyware.com - be sure to understand any terms and conditions of the program.
   
2. Go ahead and download the installer, saving it to a location on your computer where you will be able to find it easily, and then run the installer as shown in the picture.
   
   
   
3. Once finished, open the program and the user will be greeted with a home screen as shown here.
   
   
   
   
4. Just click "Scan your Computer" to get a full scan under way and let the program work for you.
   
   
   
   
5. Once finished, the scans will provide a result pop up as shown below. Click the continue button to delete the threats.
   
   
   
   
6. Once the deletion process has completed, click the Finished button.
   
   
   
   
7. The program will then ask you to reboot or reboot later, it is best to save and close all programs then reboot your computer for the changes to go into effect.
   
   *In this and similar situations, it is important for the end user to understand that they are obtaining utility programs such as this one from known reputable sources. If you are unsure of the source being reputable, it can be possible for rogue programs to present themselves as solutions when, in fact, they are actually "problems in disguise" that will make things worse instead of better.
   

For more assistance contact Technical Support here.

How to enable Gamer Mode in ESET Smart Security 5

ESET Smart Security 5 comes equipped with a new feature called "Gamer Mode." This feature within the software disables all pop-up windows from ESET. ESET will also postpone all scheduled tasks such as scans to deliver optimum performance during gaming. This guide will walk through how to enable Gamer Mode in ESET Smart Security 5.

1. Open the ESET software by clicking Start, All Programs, clicking the ESET Folder, opening the ESET Smart Security folder, and finally clicking on ESET Smart Security.
   
   


2. Click Setup on the left side of the ESET window
   
   


3. Below the Computer heading, click the word Disabled to the right of Gamer Mode
   
   


4. The word Disabled will then change to Enabled.
   
   


5. To confirm Gamer Mode is enabled, click Home on the left side of the ESET window to show the message confirming Gamer Mode is enabled.
   
   

For more assistance contact Technical Support here.

How to disable the firewall in ESET Smart Security 5

ESET Smart Security 5 comes with a personal firewall enabled. This guide will walk through how to disable the firewall entirely or just disable components of the firewall.

1. Open the ESET software by clicking Start, All Programs, clicking the ESET Folder, opening the ESET Smart Security (or NOD32 Anti Virus) folder, and finally clicking on ESET Smart Security (or NOD32 Anti Virus).
   
   


2. Press the F5 key to open the Advanced options window
3. Click the + sign to the left of Network
   
   


4. Click the + sign to the left of Personal Firewall
   
   


5. Click the link for System Integration
   
   


6. Under the System Integration drop-down menu select Personal firewall is completely disabled to disable the firewall.
   
   


7. Click OK and Exit the ESET Smart Security window to complete the process.
   
   

For more assistance contact Technical Support here.

How to Password Protect ESET NOD32 Version 5

Description: ESET NOD32 has multiple options that can only be changed with administrative privileges. This guide will walk you through setting up a password within ESET NOD32.

1. Open the ESET software by clicking Start » All Programs » ESET Folder » ESET NOD32 Antivirus folder » ESET NOD32 Antivirus
   
   


2. Press the F5 key to open the Advanced options window.
3. Select Access Setup under User Interface on the left.
   
   


4. Check the box that says "Password Protection settings" and click the Set Password button.
   
   


5. Enter the new password and confirm the new password, then click OK.
   
   


6. Confirm the settings are now password protected.
   
   


7. Click OK and exit the ESET window.

For more assistance contact Technical Support here.

How to Enable Document Protection in ESET NOD32 for Version 5

Description: ESET NOD32 contains the feature to protect document files such as personal files, email files, and archives. This guide will walk you through how to enable document protection in ESET NOD32.

1. Open the ESET software by clicking Start » All Programs » ESET Folder » ESET NOD32 Antivirus folder » ESET NOD32 Antivirus.
   
   


2. Press the F5 key to open the Advanced options window.
   
   


3. Click + for Antivirus and antispyware, click on Document protection.
   
   


4. Click on the check box for "Integrate into system and Enable document protection."
5. Click OK and close the ESET window.

For more assistance contact Technical Support here.

Installing ESET Version 5 on top of Version 4

This guide will show you how to install the new version of your ESET NOD32 Antivirus over the top of version 4. It is recommended that you print or bookmark this guide as the system might be rebooted during the process.

1. Open up Internet explorer, clear the address bar and type in www.eset.com to go to ESET´s webpage.
   
   


2. Click on Download on the menu bar, and then click on "Take me to my download"
   
   
   


3. Click on the download button for Antivirus 5.
   
   


4. Click on Run
5. Confirm English is selected, and then Click on the Install button.
   
   


6. A download window appears with a progress bar
7. Click on "I Accept" on the End User License agreement.
   
   


8. Put the check mark in for Detection of Potentially Unwanted Applications, click on Next.
   
   


9. Install window will appear, it will complete five passes to 100%.
   
   


10. Click on the Finish.
    
    


11. If the icon is orange for ESET on your system tray, open ESET
    
    


12. Click on start, all programs, ESET, ESET antivirus.
    
    


13. Click on the home tab, it will tell you what action is required next.
    
    


14. It will likely tell you that you need to restart the computer.
15. Once the computer is restarted, the icon should appear green and the process is complete.

For more assistance contact Technical Support here.

How to temporarily disable Antivirus and Antispyware in ESET NOD32 version 5

ESET NOD32 Antivirus and Antispyware can on occasion interfere with certain activities. This guide will walk you through how to temporarily disable Antivirus and Antispyware in ESET NOD32.

1. Open the ESET software by clicking Start » All Programs » ESET Folder » ESET NOD32 Antivirus folder » ESET NOD32 Antivirus.
   
   


2. Click Setup on the left.
   
   


3. Click on the Enabled link for Real-time File system protection.
   
   


4. Click on the drop down arrow key for Time Interval, select "Until next restart".
   
   


5. Click on Ok, and close the ESET window. ESET is now disabled until the computer is restarted, allowing you to continue with your activity.
   
   

For more assistance contact Technical Support here.

How to Download and Install ESET Version 5

This guide will show you how to download and install the new version of your ESET NOD32 Antivirus or ESET Smart Security. It is recommended that you print or bookmark this guide as the system might be rebooted during the process.

1. Close any programs, including the browser window that was used for the renewal process. Keep your printed copy of the username and password available.
2. Click the Start button in the bottom left corner of the screen.
3. Select All Programs, located just above the start button.
   
   


4. Locate and open the ESET Folder
5. Open the ESET NOD32 Antivirus or Smart Security folder.
6. Click on Uninstall to begin the removal of the old software.
   
   


7. On the new ESET NOD32 Setup Wizard, click Next
8. Choose the Remove option if prompted.
   
   


9. If prompted with a questionnaire, select the "I Am Uninstalling ESET NOD32 Antivirus Only Temporarily and Plan to install it again" option.
10. Click Remove on the next screen to begin removing the program.
11. If the ESET NOD32 Setup displays a screen titled "Files in Use", select the "Do Not Close Applications. (A Reboot Will Be Required)" option and proceed.
12. Wait a few moments as the program is uninstalled.
13. When prompted, reboot the computer.

Download New ESET Software

1. Click on the Start button in the bottom left.
2. Select All Programs located just above the start button.
3. Open Internet Explorer from that list.
4. In the address bar at the very top of the Internet Explorer window, erase what is in the bar, type in "www.eset.com" (without the quotes), and press enter.
   
   


5. Click on the Download button on the main menu.
   
   


6. On the ESET Download Page, click on "I have already purchased ESET security software. Take me to my download."
   
   


7. If you are using Windows XP or Windows Vista or Windows 7, click on the green Download link next to the ESET NOD32 Antivirus.
   
   


8. When prompted, choose Run instead of Save and wait a few minutes while the program downloads.

Install New ESET Software

1. Once the program finishes downloading, choose the Run or Open to start the installation. If there is a security message from Windows, choose the Allow or Run option to continue the installation.
2. On the new ESET NOD32 Installer, click on Next to begin the installation.
   
   


3. Read and accept the End-User License Agreement.
   
   


4. When prompted, enter the new ESET Username and Password, obtained after finishing the Activation process. The username begins with "EAV-".
   
   


5. Put a check for the Detection of Unwanted Programs.
   
   


6. Wait a few moments as the program installs. If prompted for permission to "Continue" or "Allow", always allow the setup to continue.
7. When the installer is finished, the ESET renewal has been successfully completed.
   
   

That is it. Your ESET security program has been renewed and updated.

For more assistance contact Technical Support here.