Tech Tip of the Day: How to use the ESET System Inspector Tool

Tech Tip of the Day: How to run an ESET Scan in Safe Mode for ESET Antivirus Version 5

Description: This guide will show you how to run an ESET NOD32 or ESET Smart Security scan in Safe Mode. This is useful when you have a virus that ESET is not able to remove in Windows normal mode. It is recommended that you print this guide as the computer will be running in safe mode and the guide will not be accessible through the Internet.

1. Print this document and keep it available as it will be needed and it will not be accessible via the internet for the duration of this guide.
2. Turn the computer all the way off. Do not restart the computer, leave it powered off.
3. Locate the F8 key along the top row of the keyboard.
   
   


4. Power on the computer and immediately start tapping the F8 key repeatedly about once per second. The Windows Advanced Boot Options menu will be displayed.
5. On the Windows Advanced Boot Options menu, use the arrow keys on the keyboard to select "Safe Mode" and press Enter.
   • Note: The mouse will not work on this screen.
6. If prompted to "Choose an Operating System", press Enter on the default selection.
7. When the login screen appears, choose an account with Administrative Privileges. If you are not sure, choose the account that is normally used. The colors will appear differently and the size may be different. This is normal for Safe Mode.
8. If using Windows XP, a screen with a Yes or No option may appear. Click Yes on that screen. If using Windows Vista or Windows 7, a screen titled "What Is Safe Mode" may appear. Close that screen, it is not relevant for this purpose.
9. Click on the Start button in the bottom left, and choose All Programs.
   
   


10. On the All Programs menu, select the ESET folder, and then ESET NOD32 or ESET Smart Security depending on the installed version. The ESET NOD32 Antivirus - Safe Mode window will appear and prompt for a Yes or No answer. Click on the Yes button to begin the scan.
    
    


11. The ESET Scan will begin. It is normal for the ESET program to be denied access to certain system files.
    
    


12. The ESET scanner may scroll through many lines of information. Once it is finished, it will display a status message inside this window. Reboot the computer to get back in to Windows normal mode.

For more assistance contact Technical Support here.

How to fix ESET Analysis Protocol Error

Description: ESET may have been damaged by a virus or corruption within the program - this is how to fix this error.

ESET is no longer functioning properly and the user is receiving an error when opening that states "Analysis of application protocols will not function" and Maximum Protection is NOT ensured.


This happens due to a corruption within ESET or a virus has damaged the program. Attempting to fix with uninstalling ESET and reinstalling results in the same message. Sometimes when attempting to reinstall ESET after uninstalling will also cause a "rollback" in which the installation will go so far but then will go backwards and end prematurely.

1. First we will want to uninstall ESET from the computer. Click Start, go to All Programs and find the ESET folder. Select the Uninstall option.
   
   


2. Once the uninstalling of ESET has finished, go ahead and restart the computer.
3. Once back into Windows we will want to verify that the following is missing from Services: Base Filtering Engine. Click Start, type services.msc into the search Programs and Files field and then click services.
   
   


4. Confirm whether the Base Filtering Engine is located on the system anymore or if it has been removed.
   
   


5. To reinstall the Base Filtering Engine, download the following files:
   • Microsoft SubInACL.exe  - http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=23510
   • ESET BFE Fix  - http://kb.eset.com/library/ESET/KB%20Team%20Only/SOLN2861/BFE_Fix_x86_x64.zip
6. Install the SubInACL executable by Microsoft, once finished close the program. Next unzip the ESETBFEfix.zip and open the extracted folder. Once in the folder double click the BFE_bkup and click Run once prompted - click Yes to continue. Once the message about keys has been successfully added, click OK.
7. Restart the computer.
8. After restarting the computer, open the folder from before (ESETBFE Fix) and right click on the RegPermFix and Run as administrator. This will successfully finish the reinstalling of the Base Filtering Service. You can verify by going back into Services as listed above.
9. Now ESET should be capable of being reinstalled, activated, and working properly.

For more assistance contact Technical Support here.

Fixing an ESET Kernel Error

Description: This is a technical article on the topic of fixing an ESET Kernel Error.

NOTE: Before you begin, we recommend running a system scan using the ESET Online Scanner to ensure that your machine is not infected, as the process will involve uninstalling and reinstalling your ESET program. Run a scan here: http://www.eset.com/us/online-scanner/

1. Locate the ESET Username and Password.
   • If this is not available, it can be re-sent to the registered email address here: http://go.eset.com/us/support/lost-license
2. Close any programs, including the browser window that was used for the renewal process. Keep your printed copy of the username and password available.
3. Click the Start button in the bottom left corner of the screen.
4. Select All Programs, located just above the start button.
   
   


5. Locate and open the ESET Folder
6. Open the ESET NOD32 Antivirus or Smart Security folder.
7. Click on Uninstall to begin the removal of the old software.
   
   


8. On the new ESET NOD32 Setup Wizard, click Next
9. Choose the Remove option if prompted.
   
   


10. If prompted with a questionnaire, select the "I Am Uninstalling ESET NOD32 Antivirus Only Temporarily and Plan to Install It Again" option.
11. Click Remove on the next screen to begin removing the program.
12. If the ESET NOD32 Setup displays a screen titled "Files in Use", select the "Do Not Close Applications. (A Reboot Will Be Required)" option and proceed.
13. Wait a few moments as the program is uninstalled.
14. When prompted, reboot the computer.
15. Click on the Start button in the bottom left.
16. Select All Programs located just above the start button.
17. Open Internet Explorer from that list.
18. In the address bar at the very top of the Internet Explorer window, erase what is in the bar and type in "www.eset.com/download" (without the quotes) and press enter.
    
    


19. On the ESET Download Page, click on "I have already purchased ESET security software. Take me to my download."
    
    


20. Click on the Download link next to ESET Smart Security 5 or ESET NOD32 5 depending on which program you have.
    • Note: Even if you had an earlier version of ESET Installed, you can still download and install Version 5 for free.
      
      
    
    
21. When prompted to run or save, choose Run. If not prompted, run the file once it has been downloaded.
    • If prompted to give permission from Windows, choose Yes/Allow to continue.
22. On the first page, select your language and click the Install button in the bottom left.
    
    


23. Wait a few minutes as the ESET Smart Security or NOD32 program is downloaded.
    
    


24. Read the license terms and click "I Accept" at the bottom.
    
    


25. On the next page, read the description of the two items and choose whether or not to check them, then click Next. It is recommended to check both items.
    • Note: For advanced users you can also change the installation folder on this page under the Destination Folder option.
    
    


26. Wait a few minutes as the program is installed.
    
    


27. Once it is completed, click Finish to complete the installation.
    
    


28. Once the program loads, choose Activate Using a Username and Password and click Next
    
    


29. Enter the username and password obtained earlier and click Next.
    
    


30. The ESET program will immediately attempt an update. If the username and password were entered correctly and the computer is connected to the internet, it will take just a few moments to update.
    
    


31. Once completed, check the Home section and ensure it says Maximum Protection. If there are any error messages, do a search for them at www.microcentertech.com or www.eset.com/support for information on how to resolve the errors.
    
    

For more assistance contact Technical Support here.

How to enable or disable Email Protection for ESET Antivirus Version 5

Description: ESET NOD32 contains a feature that can scan incoming and outgoing mail for viruses. This guide will walk you through how to enable or disable that email protection.

1. Open the ESET software by clicking Start, All Programs, ESET Folder, ESET NOD32 Antivirus folder, ESET NOD32 Antivirus.
   
   


2. Click on Setup on the menu, and click on Enter advanced setup.
   
   


3. Click on the + for Web and Email, and click on Email Clients. Remove the check marks for Received Email, Sent Email, and Read Email.
   
   


4. Click on Ok, and close the ESET window.

For more assistance contact Technical Support here.

How to Schedule a Scan in ESET Antivirus Version 5

Description: ESET software has the ability to be scheduled to perform a scan on a regularly basis on your computer. ESET has the ability to schedule a scan daily, weekly, monthly, or just once. This how-to guide will walk you through scheduling an ESET scan.

1. Open the ESET software by clicking Start, All Programs, ESET Folder, ESET NOD32 Antivirus folder, ESET NOD32 Antivirus.
   
   


2. Click on Tools on the menu, click on the Scheduler link.
   
   


3. Click on the add button.
   
   


4. Click on the down arrow and select Computer Scan, click on Next.
   
   


5. Give the task a name, for this example the name Nightly Scan is typed in.
6. Select the frequency you want the scan to run, for this example Daily was selected. Click on Next.
   
   


7. Select a time the scan will run, and click on Next.
   
   


8. Select Wait until the next scheduled time, click on Next.
   
   


9. The Add task window will confirm all the settings, click on Finish.
   
   

Now a scheduled task has been created and will run a scan at night on a daily basis.


For more assistance contact Technical Support here.

How to enable Gamer Mode in ESET Smart Security 5

ESET Smart Security 5 comes equipped with a new feature called "Gamer Mode." This feature within the software disables all pop-up windows from ESET. ESET will also postpone all scheduled tasks such as scans to deliver optimum performance during gaming. This guide will walk through how to enable Gamer Mode in ESET Smart Security 5.

1. Open the ESET software by clicking Start, All Programs, clicking the ESET Folder, opening the ESET Smart Security folder, and finally clicking on ESET Smart Security.
   
   


2. Click Setup on the left side of the ESET window
   
   


3. Below the Computer heading, click the word Disabled to the right of Gamer Mode
   
   


4. The word Disabled will then change to Enabled.
   
   


5. To confirm Gamer Mode is enabled, click Home on the left side of the ESET window to show the message confirming Gamer Mode is enabled.
   
   

For more assistance contact Technical Support here.

How to disable the firewall in ESET Smart Security 5

ESET Smart Security 5 comes with a personal firewall enabled. This guide will walk through how to disable the firewall entirely or just disable components of the firewall.

1. Open the ESET software by clicking Start, All Programs, clicking the ESET Folder, opening the ESET Smart Security (or NOD32 Anti Virus) folder, and finally clicking on ESET Smart Security (or NOD32 Anti Virus).
   
   


2. Press the F5 key to open the Advanced options window
3. Click the + sign to the left of Network
   
   


4. Click the + sign to the left of Personal Firewall
   
   


5. Click the link for System Integration
   
   


6. Under the System Integration drop-down menu select Personal firewall is completely disabled to disable the firewall.
   
   


7. Click OK and Exit the ESET Smart Security window to complete the process.
   
   

For more assistance contact Technical Support here.

How to Password Protect ESET NOD32 Version 5

Description: ESET NOD32 has multiple options that can only be changed with administrative privileges. This guide will walk you through setting up a password within ESET NOD32.

1. Open the ESET software by clicking Start » All Programs » ESET Folder » ESET NOD32 Antivirus folder » ESET NOD32 Antivirus
   
   


2. Press the F5 key to open the Advanced options window.
3. Select Access Setup under User Interface on the left.
   
   


4. Check the box that says "Password Protection settings" and click the Set Password button.
   
   


5. Enter the new password and confirm the new password, then click OK.
   
   


6. Confirm the settings are now password protected.
   
   


7. Click OK and exit the ESET window.

For more assistance contact Technical Support here.