How to update the firmware on a Tenda router

Description: This article describes how to update the firmware on a Tenda router.

1. Download the latest firmware for the router in question from Tenda's website at http://www.tenda.cn. It should be saved in an easy to remember location.
2. Do not upgrade with a computer that is connected wirelessly. The computer should be hard wired into the router with a network cable.
3. Do not power down the device during the upgrade process.
4. Be aware that this process usually erases all settings, including the password.
   
   


5. On any computer that is already connected to the router, open a web browser. In the address bar at the top, type the IP address of the router (the default for Tenda routers is 192.168.0.1) and press the enter key.
6. This will open the Tenda login screen. Type the username and password associated with the router and press OK. (the default username and password are both admin)
   
   


7. On the left bar click on System Tools and then click on Upgrade.
   
   


8. Click the Browse button and browse to the saved firmware update file (usually a .bin file).
   
   


9. Click the Upgrade button.
   
   

For more assistance contact Technical Support here.

How to set up a Tenda Router as a Repeater

Description: A Tenda router can be used to repeat the signal of a main router - here's how. This guide shows you how to setup a Tenda router as a repeater connecting to an existing Tenda router. These instructions require that you already have a working Tenda router. If you don't have your Tenda router configured, consult the Tenda documentation on setup. These instructions may NOT work if your first router is a different brand. The wifi connection on the second Router may be slower than the connection to the primary router.

For the purpose of these instructions, the router that is hooked up to the modem will be identified as "Router 1", and the second router will be identified as "Router 2" which will be setup as the repeater. Before starting, you need to have an Ethernet cable on hand to be able to connect a wired connection to both routers using a computer and any available yellow port on the back of the Tenda routers.

1. Connect the computer to Router 2 using an Ethernet cable going from the computer to any of the yellow ports on the router.
2. Once connected, open your web browser and type in the address bar "192.168.0.1" (without the quotes). Press Enter.
   
   


3. You will be prompted for a username and password unless they have been changed from the default. The default username and password is "admin" (without quotes).
4. Click on the WLAN settings on the left column, and then on Basic Settings
   
   


5. Under SSID, change Tenda to Tenda 1 to identify it as "Router 2".
   
   
   
   
   • IMPORTANT: Make note of which channel the router is using. Both routers need to be using the same channel. You can change the channel by using the drop down menu and clicking Apply to save the change. Do NOT make any other changes to this page.
     
     
   
   
6. Click on WLAN settings from the menu on the left side. The sub categories will be revealed. Click on WDS Settings.
   
   


7. In the WDS settings menu, select Lazy Mode from the drop down menu. Click Apply.
   
   


8. Next, configure the existing router that is currently connected to the modem. Start by connecting the computer to the router using any available yellow port. "Router 2" can be disconnected and the cable used to connect to "Router 1." Wait for 30 seconds after disconnecting "Router 2" before plugging into "Router 1."
9. Close the existing Internet Explorer window. Open up a new web page and type in "192.168.0.1" in the address bar. Use the term "admin" for the username and password unless these have been changed from the default.
   
   


10. Select WLAN Settings, then WDS Settings. Select Repeater from the drop down menu.
    
    


11. Choose Open Scan. All of the available routers in your local area will be displayed.
12. Select Tenda 1 router, then click Apply.
    
    


13. The router will reboot.
14. Disconnect the computer from Router 1 - but leave the connection between Router 1 and the modem.
    • If the computer is a desktop using Router 1 to access the internet, leave it connected.
15. Users will now be able to use wifi to log into Tenda or Tenda 1 to access the internet.

For more assistance contact Technical Support here.

Troubleshooting Tenda W311U Wireless Adapter will not connect to network

Description: This tutorial will address common connectivity issues with the Tenda W311U wireless adapter.

1. On the keyboard, hold the Windows Key and type the letter R.
2. This will display the Run dialog box. In the box, type msconfig and hit enter.
   
   


3. Click the Services tab along the top, then scroll to the bottom and look for any running services labeled Tenda or W311U (Note: This differs depending on model, software version, etc). It may also be labeled as Wireless Network Configuration and the manufacturer is Unknown
4. Once the proper services are located, uncheck the box to the left to disable it. Once disabled, click Apply in the bottom right.
5. Now, select the Startup tab along the top, and the repeat the same process as above.
   
   


6. Restart the computer.
7. Once the machine powers back up, open Component Services by holding the Windows Key and typing R, then type services.msc into the box and hit enter.
   
   


8. Scroll to the bottom and look for the Windows Wireless Service (in XP, it will be named Wireless Zero Config and in Vista/7, it is called WLAN AutoConfig)
   
   


9. Right-Click on the Windows Wireless Service and click Start. Now, use the Windows Wireless Utility to connect to the network.
   
   

For more assistance contact Technical Support here.

How to properly configure a Tenda router for Wireless N access

Description: This document details the specifics of how to properly configure a Tenda router for Wireless N access. It is recommended that this document be printed, as the computer and network will be reset during the process. Ensure that all the cables are plugged in to the correct ports as per the included documentation. Remember that the cable from your Modem plugs in to the WAN port on the back of the Tenda router.

1. Using a computer that is plugged directly in to the Tenda router via one of the yellow ports, open up an Internet window and locate the address bar and erase everything from the field.
2. In the same location, type in "192.168.0.1" without quotes and press enter.
   
   


3. When prompted for a username and password enter "admin" for both (without quotes) and click OK.
   
   


4. On the left, click on WLAN Settings.
   
   


5. Below WLAN Settings, click on Basic Settings.
   
   


6. Select 11b/g/n from the drop down menu.
   
   


7. Click the "Apply" button at the bottom of the page.
   
   


8. Attempt to connect wirelessly with the desired device.

For more assistance contact Technical Support here.

How to change the IP address of a Tenda Router

Description: Changing the IP address is helpful when connecting to some modems so there is no conflict on the network.

The internet and most networks function by using addresses. Each computer or device has its own mailbox (address) where the delivery of information comes to. In order for this to work smoothly, devices cannot share the same address (TCP/IP). Most routers are set to a default address of 192.168.0.1 that works well in a home or small business setting. However sometimes modems provided by an internet service provider will be at this same address causing a conflict and stopping access to the network and internet. The best way to deal with this conflict is to change the address of the router. The following steps are for a TENDA router.

1. Connect a computer to the Tenda router.
   • Plug in an Ethernet cable in one of the yellow ports.
   • Plug the other end of the same Ethernet cable into the computer.
     
     
   
   
2. On the computer open Internet Explorer.
3. In the address bar type at the top type - "192.168.0.1" (without the quotes) and press enter.
   • Typing /main.html is not needed it will be added automatically
     
     
   
   
4. A pop up will occur asking for a user name and password.
   • Default User name is admin
   • Default Password is admin
5. On the left column click on WLAN settings
   
   
   
   
   • When that opens up select Advanced Settings
     
     
   
   
   • Click on the IP Address row
   • Change the 0 (zero) to a 1 (one). This will move the address away from a modem or other router.
   • Click on Apply.
     
     
   
   
6. A message will appear about the router.
   • Click OK at this message.
     
     
   
   
   • The router will reboot and finish applying the new IP address.
     
     
   
   
   • Once you see the router rebooting as above, disconnect the Ethernet cable from the router and wait for 60 seconds.
7. Plug in the Ethernet cable back into the router and the computer.
8. Test your new IP address
   • Open Internet Explorer and in the address bar at the top, type in "192.168.1.1" (without the quotes) and press enter.
9. You will have a pop up box asking for a user name and password.
   • Default username admin
   • Default password admin
10. If you see the opening screen for the Tenda setup you have successfully changed the IP address.
    • If for any reason this does NOT come up, try to connect to the router with the default IP address 192.168.0.1 and repeat the steps above.

For more assistance contact Technical Support here.

How to set up a Tenda Router with AT&T

Description: This document details the specifics of setting up a Tenda router with an AT&T internet connection. It is recommended that this document be printed, as the computer and network will be reset during the process.

1. Ensure that all the cables are plugged in to the correct ports as per the included documentation. Remember that the cable from your AT&T Modem plugs in to the WAN port on the back of the Tenda router.
2. Using a computer that is plugged directly in to the Tenda router via one of the yellow ports, open up an Internet window and locate the address bar and erase everything from the field.
3. In the same location, type in "192.168.0.1" (without quotes) and press enter.
   
   


4. When prompted for a username and password enter "admin" for both (without quotes) and click OK.
   
   


5. Once the setup wizard is displayed click Next to proceed with setup.
6. During basic setup the wizard will ask for the connection type. Select ADSL virtual Dial-up (via PPPoE) and click Next.
7. Enter the user account credentials.
   • Should these credentials be unknown they can be determined by contacting AT&T.
8. Click the Apply button to complete setup.
9. On the left, click on Advanced Settings.
   
   


10. On the left, click on MAC Address Clone.
11. Click on MAC Address Clone and then click on Apply. The router will then reboot.
    
    


12. Once the router has rebooted, the Tenda router screen will reappear. If it does not, go through steps 3-5 to reconnect.
13. On the left, click on Advanced Settings.
    
    


14. In the IP Address field, change the IP address from 192.168.0.1 to 192.168.1.1 and click Apply. The router will then reboot.
    
    


15. Once the router has rebooted, unplug the power to the Tenda Router and the AT&T Modem.
16. Restart the computer.
17. After 30 seconds, plug the power in to the modem.
18. After another 30 seconds, plug the power in to the Tenda router. Wait one minute and your internet connection should be working.

For more assistance contact Technical Support here.

How to Set Up a Tenda Router as a Repeater

This guide shows you how to setup a Tenda router as a repeater. These instructions require that you already have a working Tenda router. If you don't have your Tenda router configured, consult the Tenda documentation on setup.

For the purpose of these instructions, the router that is hooked up to the modem will be identified as "Router 1", and the second router will be identified as "Router 2" which will be setup as the repeater. Before starting, you need to have a wired connection to both routers using a computer and any available yellow port.

1. Connect the computer to Router 2 using an Ethernet cable. Go from the computer to the yellow port on the router.
2. Once connected, open your web browser and type in the address bar "192.168.0.1". Press Enter.
   
   
   
3. You will be prompted for a username and password unless they have been changed from the default. The default username and password is "admin" without quotes.
4. Under SSID, change Tenda to Tenda 1 to identify it as Router 1.
   
   
   
   IMPORTANT: Make note of which channel the router is using. Both routers need to be using the same channel. You can change the channel by using the drop down menu and clicking Apply to save the change.
   
   
5. Click on WLAN settings from the menu on the left side. The sub categories will be revealed. Click on WDS Settings.
   
   
   
   
6. In the WDS settings menu, select Lazy Mode from the drop down menu. Click Apply.
   
   
   
   
7. Next, configure the existing router that is currently connected to the modem. Start by connecting the computer to the router using any available yellow port. Open up a new web page and type in "192.168.0.1" in the address bar. Use the term "admin" for the username and password.
   
   
   
8. Select WLAN Settings, then WDS Settings. Select Repeater from the drop down menu.
   
   
   
   
9. Choose Open Scan. All of the available routers in your local area will be displayed. Select Tenda 1 router, then click Apply.
   The router will reboot. Once it reboots, the MAC address from the second router
   will be displayed.

Tenda W311R Router Does Not Obtain an IP Address

This article will show you how to fix your Tenda W311R Router if it cannot get online.

1. Ensure that all the cables are plugged in to the correct ports. Remember that the cable from your Modem plugs in to the WAN port on the back of the Tenda router.
2. If you are using a wireless connection, try with a computer that is plugged directly in to the Tenda router.
3. Using a computer that is plugged directly in to the Tenda router, open up an Internet window and locate the address bar and erase everything from the field.
   
   
   
   
   
4. In the same location, type in “192.168.0.1” without quotes and press enter.
5. When prompted for a username and password enter “admin” for both (without quotes) and click OK.
   
   
   
   
   
6. The Setup Wizard screen will appear. Click the Auto Detect button and wait as it automatically detects your network type.
7. Once it has chosen your network type, click Next and the router will reboot.
8. Once the router has rebooted, the Tenda router screen will reappear. If it does not, to through steps 3-5 to reconnect.
9. Click System Status in the top left.
   
   
   
   
   
10. Check the WAN IP Field to see if there is an IP address other than 0.0.0.0. If so, try typing a web address in to the address bar to see if you can connect.
    
    
    
    
    
If you still cannot connect or if you have no IP address, proceed to the next step.
11. On the left, click on Advanced Settings.
    
    
    
    
    
12. On the left, click on MAC Address Clone.
13. Click on Clone MAC Address and then click on Apply. The router will then reboot.
    
    
    
    
    
14. Once the router has rebooted, the Tenda router screen will reappear. If it does not, to through steps 3-5 to reconnect.
15. On the left, click on Advanced Settings.
    
    
    
    
    
16. In the IP Address field, change the IP address from 192.168.0.1 to 192.168.2.1 and click Apply. The router will then reboot.
    
    
    
    
    
17. Once the router has rebooted, unplug the power to the Tenda Router and the Modem.
18. After 30 seconds, plug the power in to the modem.
19. After another 30 seconds, plug the power in to the Tenda router. Wait one minute and your Internet connection should be working.