Microsoft Outlook cannot start, Cannot open the Outlook Window

Description: You click on the outlook icon and wait, the program never opens and you receive an error "Cannot start Microsoft Outlook, Cannot open the Outlook Window."

Your Outlook program will not open the Window. The error message says "Cannot Start Microsoft Outlook, Cannot open the Outlook Window." The program appears to be starting up, but then crashes.

The way to correct this issue is listed below.

1. Click on the Start button and then Click on Run (for Windows XP only), or Click on start and type run in the search bar at the bottom of the start window.
   
   


2. Then click on Run at the top.
3. The run box will appear, type in the following command: outlook.exe /resetnavpane
   
   


4. Click OK
5. Click on the Outlook Icon, the program should now open without any problems.

For more assistance contact Technical Support here.

Resolving an out of range error on monitor

Description: This article will provide steps in troubleshooting an out of range error when booting into windows.

Problem: Your display stops working and only shows a message of "Out of range." This happens when the computer is first turned on, coming out of hibernate, out of sleep mode, or attaching a new monitor to the computer.

Resolution: This problem is a result of the video resolution for the video card not being set correctly or has been altered unexpectedly by an update or a program shutting down incorrectly.

To overcome this problem, removing the video card driver in device manager and allowing the computer to reinstall the correct video driver will be used in this example.

• Turn on the computer
• Start-tapping F8 continuously until there is a windows menu
• Using the up and down arrow keys on the keyboard, highlight Safe mode and press Enter
• The computer will start to load, log into windows under your name or under Owner
• For Windows Vista or Windows 7, click on Start, type Device manager on the search line
  
  



• Click on the + for display adaptors, then right-click on the video card listed below it (name may be different). Click on Uninstall.
  
  
  
  



• Leave the check box for "Delete the driver" empty and click on OK.
  
  

The display driver will disappear from device manager. Close all the windows and restart the computer. The computer will boot up to normal windows and the display will be fuzzy or blurry. Windows will automatically reload the video driver and the computer should restart on its own. Once the computer is back up into windows, you will be able to set the resolution correctly for your monitor if it has not done so automatically.

For more assistance contact Technical Support here.

Error 0xC004F061 Upgrading to Windows 7 with a Clean Install

After formatting the hard drive and attempting a clean install using a Windows 7 Retail Upgrade disc, you receive error 0xC004F061.

1. Unfortunately, with a Windows 7 upgrade disc, it must recognize an eligible version of Windows on the hard drive to do an upgrade.
2. You will need to install either Windows XP or Windows Vista on the hard drive prior to doing the Windows 7 Upgrade disc installation.
3. You can achieve the same result as a clean install by choosing the Custom installation option.
4. This is best performed by booting to the installation disc and then choosing Custom as the installation option.

You can also contact Technical Support here.

Getting an error for Microsoft Office after installing a different version of Office

This article will provide the steps in troubleshooting errors after installing a different version of Office on the computer.

Problem: Your newly installed version of Office and an existing version of Office are reporting errors, asking for the Product Key Code, will not open, or windows reports there is a problem with Office and needs to be shut down.

Resolution: All of these errors are a result of installing a newer version of Office in the same folder that contains an older version of Office. Several files have been replaced with newer files and the existing, older program cannot access the newer files. While the newer program is trying to read the existing older files in the folder.

To have multiple versions of Office installed on a computer, all versions need to be removed first.

1. Click on Start, All Programs, or Programs, and select Control Panel.
2. Click on Add/Remove Programs, or Programs and Features. Allow the list of all installed software to populate.
3. Click on the first entry for Office on the list then, click on Add/Remove or Uninstall/Change.
4. Follow the prompts on the screen to uninstall the program. Continue to do this until there is no listing of Office displayed in the list of software
5. Restart the computer.

Once the computer is back to the desktop, install the first version of Office onto your computer.

• During the install, you will be prompted on where to install the program. Change the location from the default location to a different location, such as C:\Program Files\Microsoft Office\Version 2003 or C:\Microsoft Office\2003.
• Continue with the install, until Office has been successfully installed, then restart the computer again.

Once the computer is back to the desktop, install the next version of Office onto the computer.

• During the install, you will be prompted on where to install the program. Change the location from the default location to a different location, such as C:\Program Files\Microsoft Office\Version 2011 or C:\Office\2011.
• Continue with the install, until Office has been successfully installed, then restart the computer again.

This will allow different versions of Office to be installed on a computer with no conflict or replacement of files.


For more help you can contact Technical Support here.

The setup assistant loads after every restart In Mac OS X 10.5

This article will assist in stopping the setup assistance from loading after every restart.

After the initial set up is complete you are asked to follow the setup assistant. This sets up the computer and gets the unit registered in your name. When you restart the system the Setup Assistant starts up again. These steps below will assist in correcting the issue.

1. Start your Mac with a "SAFE BOOT" by turning on the Mac while holding down the "Shift" key. 
2. The log in window will appear, click on the restart option. (Click back if the restart option is not displayed) 
3. Make sure you update your system to Mac OS X 10.5.2 after this.
4. If the issue still persists: Restart the computer in single user mode, (holding down the "Command and S" key).
5. Enter the three commands below pressing "Enter" after each command.
   "mount -uw /"
   "rm /var/db/.SoftwareUpdateOptions"
   "reboot"
6. When the computer has reloaded the desktop please use the Software Update to update to Mac OS X 10.5.2.

You can also contact Technical Support here.