Error 0xC004F061 Upgrading to Windows 7 with a Clean Install

After formatting the hard drive and attempting a clean install using a Windows 7 Retail Upgrade disc, you receive error 0xC004F061.

1. Unfortunately, with a Windows 7 upgrade disc, it must recognize an eligible version of Windows on the hard drive to do an upgrade.
2. You will need to install either Windows XP or Windows Vista on the hard drive prior to doing the Windows 7 Upgrade disc installation.
3. You can achieve the same result as a clean install by choosing the Custom installation option.
4. This is best performed by booting to the installation disc and then choosing Custom as the installation option.

You can also contact Technical Support here.

How to Determine the Type of and Maximum Supported Memory for Your Computer

Upgrading the amount of memory installed on your computer often improves system performance. However, installing the wrong type of memory will usually result in the computer not functioning at all. If you install more memory than the system can support, it may result with the same issue.

There are two important features to look for when upgrading the memory: what will your hardware support and operating system limitations. With regard to operating system limitations, Windows and Mac 32-bit operating systems will not support more than approximately 3 gigabytes of memory. Linux 32-bit will support more than 3 gigabytes of memory, but requires recompiling the kernel.

For Windows and Mac operating systems, it is a limitation of the operating system and can only be overcome by changing to a 64-bit operating system. Windows XP uses a 32-bit operating system, with very few exceptions. (Reference: http://windows.microsoft.com/en-us/windows7/32-bit-and-64-bit-Windows-frequently-asked-questions) Windows Vista and Windows 7 can be either 32-bit or 64-bit. Mac OSX 10.5 (Leopard) and above are 64-bit operating systems but earlier versions are 32-bit.

To determine if Windows Vista or Windows 7 is 32-bit or 64-bit:

1. Left-click the Start button.
2. Right-click Computer.
   
   
   
   
3. Left-click Properties. The System Properties are displayed and will show the version of the operating system.
   
   
   

Make note of the Installed Memory (RAM) immediately above the System Type. This will tell you how much memory the system recognizes. NOTE: This information can be affected by memory used for the video.

Once you know what your operating system is the next step is to determine what your hardware will support. There are different ways to do this:

• If you know the manufacturer and model of the computer or motherboard, you can look the information up on the manufacturer’s web site. The information is typically in the technical specifications for that model. Below is an example of the information from Hewlett Packard’s web site:
  
  
  
  
  Note that it shows the memory that came installed on the computer and the type of RAM that is compatible (in this case PC3-8500 and PC3-10600), how many slots are available, and that it is Dual channel. Dual channel memory should be matched for best performance, although it is not required for the computer to operate.
  
• An alternative to the manufacture site or user’s manual is to use a system scanning utility. An example of this is the Crucial memory scan utility available at www.crucial.com. Below is an example of the output from using the Crucial utility:
  
  
  

Once you know your operating system, the type of memory you have, what the maximum supported is, and whether it is dual channel or not, you can purchase your memory.For information on physically installing the memory go to Micro Center Tech Support's Tech Center for more helpful resources: "How to Install RAM Memory", http://www.microcentertech.com/tech_center/DB/read_article.php?faqid=./HowTos/HOW6000032B.htm

How to Upgrade from Windows 7 32-Bit (x86) to 64-Bit (x64)

Direct upgrade from 32-bit (x86-based) operating system of either Windows XP, Windows Vista or Windows 7 to 64-bit (x64-based) Windows 7 OS is not a supported upgrade paths to Windows 7. When the user tries to run 64bit setup.exe Windows 7 installer from within 32bit operating system, the following error message will occur.

If the user attempts to run the setup.exe stored in the root and “sources” folder of DVD disc media or ISO image, the following error will occur:

The version of this file is not compatible with the version of Windows you’re running. Check your computer’s system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.

So how to “upgrade” from 32-bit OS to 64-bit Windows 7? Unfortunately, there is no direct way to perform an in-place upgrade from 32-bit operating system such as x86 Windows XP or x86 Windows Vista to x64 Windows 7, with existing application programs and data retained. The only way to install x64-based Windows 7 on existing 32-bit Windows installation (or vice versa to downgrade from 64-bit to 32-bit OS), is to do a clean install, which indicated by “Custom (advanced)” installation during set up Windows 7 installation wizard.

Here’s the brief guide for user who wishes to upgrade to 64-bit platform from a 32-bit Windows:

1. Backup and save existing application settings and data to migrate to new system with Windows Easy Transfer. Note that installed programs won’t be migrated or ported over to new Windows. Alternatively, just manually do a backup and copying of all data files and personal documents, photos, images, videos, bookmarks and etc.
2. Boot and start up computer using the 64-bit (x64) Windows 7 installation DVD disc media or a Windows 7 install USB key flash drive. Setting correct device boot sequence may be required at BIOS. Check out how to access BIOS. User who has Windows 7 ISO should burn the image to a physical disc with a CD/DVD optical burning software such as Nero and Ashampoo Burning Studio, or uses official Windows 7 DVD/USB ISO Download Tool to create bootable Windows 7 USB flash key drive or write to DVD. In Windows 7, it’s also possible to burn the ISO direct from Windows 7 Explorer without third-party software. User with x86 setup1.box and setup2.box ESD Windows 7 installation files or x64 setup1.box and setup2.box ESD Windows 7 installation files should follow steps to create and make a bootable ISO prior to burning.
3. When prompted by Set up Windows installation wizard, select Custom (advanced).
   
   
   
   
   
   The user is free to create, delete, modify, create or format partition volumes and hard disk drives before continuing the setup installation of Windows 7. If user choose to install over a partition or drive with existing Windows, user will be informed that current installation of Windows will be moved to Windows.old directory.
4. Install and activate Windows 7 as usual.

Tip: For end-user with a Windows 7 upgrade license, media and product key, an existing installation of Windows must exist for the upgrade version product key to be able to entered and activated properly. Thus, do not format the hard disk drive prior to loading the Windows 7 setup even if you intend to clean install, or else user has to use hack to complete the clean install the Windows 7 Upgrade. The user can create or delete hard disk drive or partition during the setup via Custom (advanced) » Drive options (advanced) option (note: a 100 MB system reserved partition may be created by Windows 7 Setup), or let Windows 7 install wizard backup the existing configuration to Windows.old folder, and then delete and wipe clean the whole partition volume prior to install Windows 7.

32-bit setup installer can be read and run in 64-bit operating system, but the in-place “downgrade” is equally not supported, with the following error been shown in compatibility report after a run of compatibility check:

The following issues are preventing Windows from upgrading. Cancel the upgrade, complete each task, and then restart the upgrade to continue.

 - You can’t upgrade 64-bit Windows to a 32-bit version of Windows. To upgrade, obtain a 64-bit version of the installation disc, or go online to see how to install Windows 7 and keep your files and setting.

The above workaround to clean install Windows 7 works to downgrade from 64-bit to 32-bit Windows 7 too.

Reference:
Microsoft Support. 32-bit and 64-bit Windows: frequently asked questions. http://bit.ly/aP3wnH

Microsoft Support. Windows 7 installation problems: frequently asked questions. http://bit.ly/fV9w15

Microsoft Support. Installing and reinstalling Windows 7. http://bit.ly/4Ajb6C

How to Install an Add-In Card

Increasing the productivity and functionality of your desktop computer doesn’t have to be limited to how many devices you can plug into the ports. Many motherboards and cases provide expansion slots that can be used to install additional capabilities like updated Graphics, TV-Tuners, Hi-Def Audio cards, and Video capture.

This guide will show you how to install an add-in card to your computer.

Note: Opening up a computer is not without some risk. Before beginning, make sure to completely power off and disconnect your computer from the wall and all other devices including the monitor, mouse and keyboard. Also remember to use an anti-static wristband, or mat to avoid Electro Static Discharge (ESD) which can damage your components.

1. Locate the slot in which you want to install the card. The diagram below shows a general location for PCI slots, and it may vary by motherboard. There may also be PCI-Express slots on the system, which will be labeled on the motherboard and in the manual.

2. Remove the metal expansion slot guard from the back of the case. Some are attached by soft metal and can be bent and removed, while others are attached with a screw at the top and will need to be removed that way. For more information, consult the manual that came with your computer case.
3. Align the card with the notches in the slot and insert the card vertically in to the slot, with the external ports aligned with the expansion slot on the back of the case. Moderate force may be necessary to get the card all the way in to the slot.
4. Screw in the metal bracket on the end of the card using the notch on the top aligned with the hole in the computer case. Some computer cases use a plastic latch system to hold the card in place. If this is the case, consult the manual that was attached with your computer case.

That’s it! Your add-in card is now installed.

Remember to consult the card manufacturers information on installing any software that came with the add-in card when you get back in to Windows.

How to Install RAM Memory

All computers require some amount of memory or RAM (Random Access Memory). Many motherboards provide slots for as much as 16GB of RAM. Adding more memory can improve performance, allow more multi-tasking, and reduce the time required for intensive processes like video or audio editing.

This guide will show you how to install memory in your motherboard.

Note: Be sure to use proper precautions including an anti-static wristband or an anti-static mat to avoid hardware damage. Before beginning, make sure the memory is the correct type for your motherboard. Avoid touching the metal contacts or chips.

1. Locate the memory slots on the motherboard as shown in the figure below. Note that your motherboard may have two or more slots, and the exact location may differ.
2. Determine which slots you intend to install the memory into. If you are installing one module, it will typically go in to DIMMA1 or a similarly named slot. For more modules, consult the motherboard manual for additional information.
   
   
   
   
   
3. Push the retaining clips outward to allow installation of the memory module.
4. Align the memory module with the slot by using the off-center notch as shown in the figure below.
   
   
   
   
   
5. Insert the memory module and vertically and firmly in to the slot until the retaining clips snap on to the memory module.
   
   
   
   
   

That’s it! Your memory module is now installed. Repeat for additional memory modules if necessary.

How to Install an AMD Processor

Disclaimer: Before performing any upgrades on your computer, be sure to take the proper precautions to prevent electrostatic discharge and read the manufacturer’s recommendations carefully.  Avoid touching the metal contacts on the processor, or the pins on the motherboard.

The CPU or Central Processing Unit is the brain of the computer. All commands for data or calculations pass through the CPU. The current AMD form factor is called AM2 or AM3. This article will show you how to install an AMD CPU and heatsink:

1. Locate the processor socket on your motherboard. The color and exact placement of your motherboard may differ slightly.

2. Lift the lever attached to the side of the socket.

3. Look at the CPU to locate the alignment mark. This is a gold colored triangle located in one of the corners. This mark will point to another triangle located on the socket and the motherboard to help you align the processor properly.

4.  Gently place the CPU in the socket lining the triangle on the processor with the triangle in the socket. When the processor is correctly placed, it should drop easily into place. The CPU should be flat and stable in the socket.


5. Push the lever down towards the motherboard and slide it into the retaining tab to lock the processor into place.

The CPU is now installed in the socket. The next steps will show how to add a heatsink to keep it cool.

The Heatsink is vital to the overall health of your CPU. The heatsink is designed to take the heat generated by the processor and dissipate it to keep the CPU running cool and efficiently. There are a number of different styles and types of heatsinks. This section of the guide will reference a stock AMD heatsink.

1. Check the CPU for thermal compound. Thermal compound is necessary to create a tight bond between the heatsink and processor. AMD heatsinks have compound pre-installed.

2. Set the heatsink on the processor and hook the solid end of the retention arm over the tab on the socket.

3. Move to the other side of the heatsink and hook the movable end of the retention arm over the other tab. Then rotate the locking arm to put pressure on the retention mechanism.

4. Connect the fan cable to the CPU fan connector on the motherboard. This is normally labeled CPUFAN or something similar.

That’s it! The CPU and heatsink are installed and ready to go.

Graphics Cards FAQs

Q: Does my graphics card support ATI CrossFireX/nVidia SLI?
A: In general, most standalone graphics cards support CrossFireX or SLI. Detailed information on whether or not the card supports it will be located on the packaging for the video card.

Q: Will a graphics card with GDDR3/4/5 work with a DDR2 or DDR3 system?
A: Yes, the graphics memory on the card is independent of the system RAM and they do not have to match in any way.

Q: What is the difference between PCI and PCI-Express?
A: PCI or Peripheral Component Interconnect was developed originally in 1993 and has since been revised; it provides sufficient bandwidth for basic devices however, graphics cards require more bandwidth to perform at full capacity, which is the primary purpose of PCI-Express. The peak performance of PCI would be 533MB/s, whereas the peak performance of PCI-Express would be 16GB/s or almost 32 times as fast.

Q: Should the drivers always be kept up to date?
A: To maximize performance and reliability the latest drivers should be regularly downloaded from the ATI or nVidia website, depending on the manufacturer.

Q: What is the difference between AGP and PCI-Express?
A: AGP, or Accelerated Graphics Port was developed originally in 1997 and underwent several revisions. It reached its maximum throughput and needed to be replaced with a higher-bandwidth expansion port to allow for faster graphics card. AGP has a peak performance of about 2GB/s, whereas the current peak performance of PCI-Express is 16GB/s, or around 8 times as fast.

Q: What is the difference between PCI-Expres x1, x4, x8 and x16?
A: PCI-Express x1 is for low-bandwidth expansion cards and allows for a bandwidth of about 1GB/s. The bandwidth increases with the number and allows for cards requiring more and more bandwidth.

How to Buy the Right Graphics Card

If you have upgraded your display recently, you may have noticed that your graphics aren’t as clear as they should be. This may be due to the legacy video card in your computer. With a minor upgrade to your video card and a little time, you could improve your system’s video output dramatically. Before buying a new graphics card, here are some recommendations to follow when shopping for the right card:

System Specs
The first step is to evaluate the type of motherboard that you have in your current system.  You could either remove the case and physically look at what slots on your motherboard or check the system’s user manual or manufacturer’s website for specifications.  As outlined on our previous blog post on Graphics Cards, there are three basic types of video interfaces available: PCI, AGP or PCI-express. From this chart provided by Diamond Multimedia, you can see the difference in the configuration for each card type.

Illustration provided by Diamond Multimedia

Be sure to check what version of AGP or PCI-Express is compatible with your system.

Purpose
What will be the primary use of your display? Watching movies, gaming, photo editing? Depending on the function, you may need a higher-end graphics card to accommodate the demands on your computer’s video. If you are a gamer, you will need a performance video card that supports 3D rendering and HD. For photography or graphic arts, a video card with high resolution and better image quality is more important. The amount of video memory is also crucial to providing the best graphics output.

Connections
Video cards are built with a variety of ports to connect to your display. First, check the available ports on the back of your display. Does it have VGA, S-Video, DVI or HDMI? For high quality video, it is better to use DVI or HDMI, because they provide higher quality digital output. VGA and S-Video are older, analog interfaces that have lower resolution capabilities.  If you have an older PCI card with only DVI, but a display with an HDMI connection, there are adapters available to connect a HDMI cable to a DVI port.

Diamond Multimedia provides an excellent video on installing a graphics card.




Reference:
Diamond Multimedia. How to Buy a Video Card/Graphics Card.
http://bit.ly/gApxBE

Diamond Multimedia. Installing a Graphics Card, Part 1
http://www.youtube.com/watch?v=1HH4_yn1Q_U

Graphics Cards: AGP, PCI and PCI-Express

There are three different interface standards for graphics cards: AGP, PCI or PCI-Express.  AGP or Accelerated Graphics Port is twice as fast as PCI and has direct access to the processor bypassing the PCI bus. It is also capable of utilizing system memory to read textures through a technology known as GART (Graphics Address Mapping Table). GART sets aside areas of the main system memory as needed for storing textures. The video card then has access to those textures directly from system memory.

Example of an AGP Graphics Card (172-pin)

PCI or Peripheral Component Interconnect is the original interface standard before AGP.  This method allows peripherals to be connected to the motherboard by using the computer bus. In addition to graphics cards, other connection cards can be added or removed using the PCI expansion slots.

Example of a PCI Card (120-pin)

Currently, PCI-Express or PCIe is the newest standard in graphics card technology and exceeds in performance beyond PCI or AGP.  PCI-Express cards are available in four types: x1, x4, x8 and x16. They provide superior bandwidth capabilities allowing increased graphics processing with higher resolution and better 3D graphics rendering. PCIe is being adopted as the default form factor for a number of other hardware types such as network cards, wireless cards, modems, and sound cards. AGP and PCIe are not interchangeable. The index notch is in a different location on each slot.

 Example of a PCI-Express Card (164-pin)

Reference:
Diamond Multimedia. Glossary.
http://bit.ly/bwoToz

MCTSOL.com. Tech Center. What is PCI Express?
http://bit.ly/g39AXG

Windows 7 Software Compatibility

If you have decided to make the upgrade to Windows 7, you should take a moment or two to check your existing software compatibility before installing. With the launch of a new OS, you may find that some of your favorite programs no longer work. Here are a couple of tips to help make the process easier:

Processor Type
Before investing your money into new software, you need to verify what type of processor your computer is running. If you recall our previous post about “32-bit vs. 64-bit” , you can find what type of processor that your system has under the System menu in your Control Panel. An important tip to remember is that you may be able to operate a 32-bit program on a 64-bit machine but not the reverse. Microsoft provides a quick FAQ on processor compatibility here »

Approved Software
Microsoft has created a library of Windows 7 compatible programs for user reference. The Software Compatibility Center features categories from PC Gaming to Security to Utilities, plus it includes a list of 32-bit and 64-bit software versions and a hardware compatibility reference. Click here to review the Windows 7 Software list »

Program Compatibility Utility
As part of the Windows 7 OS, there is a built-in utility to determine software compatibility called Program Compatibility. You can find this utility under Control Panel » Troubleshooting » Programs. This will automatically fix any common problems with older software not Windows 7 ready. Microsoft also has a free Windows 7 Upgrade Advisor program to evaluate your system and reports any issues with software and hardware on your system. To download the Upgrade Advisor, go to Microsoft Support »

Get Windows 7 Upgrade @ Micro Center:
http://www.microcenter.com/storefronts/microsoft/windows7/windows7_store.html

Reference:
Windows 7 System Requirements.
http://bit.ly/ehiwei

Microsoft. Windows 7 Compatibility Center.
http://bit.ly/1gW6Ns

Microsoft Support. Help with Windows 7 compatibility problems.
http://bit.ly/gVgFWR

Microsoft Support. Windows 7 Upgrade Advisor.
http://bit.ly/2wmBJy