Troubleshooting Internet Explorer 9 in Windows 7

When opening Internet Explorer there can be a multitude of errors that appear or prevent you from accessing certain web sites. There are many troubleshooting steps that will work for several of these errors and get you on to web browsing. The following guide will walk through three main troubleshooting steps for problems in Internet Explorer 9.

Reset Internet Explorer

1. Open Internet Explorer 9 by clicking Start, All Programs, and selecting Internet Explorer
   
   


2. Click the Tools icon in the upper right corner of the screen
   
   


3. Click Internet Options
   
   


4. Select the Advanced Tab
   
   


5. Click the Reset button
   
   


6. Click the Reset button
   • Note the check for deleting personal settings
     
     
   


7. When the reset is complete click Close
   
   


8. A message will appear across the bottom prompting to restart Internet Explorer. Close Internet Explorer.
   
   

Open an InPrivate Browsing session

An InPrivate Browsing session in Internet Explorer is essentially the same web browser but does not keep track of browsing history, temporary internet files, form data, cookies, or any user data. Should an inprivate browsing session solve the problem, then you may try disabling cookies or clearing all personal settings when resetting Internet Explorer.

1. Open Internet Explorer 9 by clicking Start, All Programs, and selecting Internet Explorer.
   
   


2. Click the Tools icon in the upper right corner of the screen
   
   


3. Select the Safety option
   
   


4. Click InPrivate Browsing to open a new session
   
   


5. A new window will open as an InPrivate browsing window. This is indicated at the top beside the address bar. In this new window attempt to view websites by typing www.microcenter.com in the address bar (circled in blue) and pressing Enter on the keyboard. If this works then reset Internet Explorer 9 again, but check the box for "Delete Personal Settings."
   
   

Disable Protected Mode

1. Open Internet Explorer 9 by clicking Start, All Programs, and selecting Internet Explorer.
   
   


2. Click the Tools icon in the upper right corner of the screen
   
   


3. Click Internet Options
   
   


4. Click the Security Tab
   
   


5. Select the Internet Zone
   
   


6. Un-Check Enable Protected Mode
   
   


7. Click OK on the ensuing dialogue box
   
   


8. Close and restart Internet Explorer.

For more assistance contact Technical Support here.

What is the Finder Bar in Mac OS X?

Description: Introduction of Finder Bar to windows users moving to the Mac OS X operating system.

Windows users moving to a Mac OS X system for the first time can be challenged by differences working with programs in Mac OS X. One big difference is the use of the Finder Bar at the top of the screen in OS X rather than the Task Bar at the bottom of the screen in Windows. This article will introduce the basic concepts and tools used by the Finder Bar as an overview from left to right.

The Finder Bar is the gray menu bar at the top of the screen in OS X and contains the following elements.

1. The Apple icon - - which when clicked on opens a menu leading to the following items:
   
   
   
   
   
   • About this Mac (operating system information and information about the computer)
   • Software update (to update the basic system software, similar to windows update)
   • App Store (to purchase Apple programs that can be downloaded and installed)
   • System Preferences (similar to the control panel in Windows)
   • Dock (quick access to the dock preferences)
   • Recent Items (programs and documents that have been opened lately)
   • Force Quit (tool to close programs that will not close correctly)
   • Sleep, Restart and Shut down (similar to the windows commands)
   • Log Out (similar to the windows command, this allows the user to close his programs and another person to log into the computer)



2. Program name - -  the next item is the name of the active program on the desktop, also called the program in focus. This way, by glancing at the Finder Bar you know which of the open windows is at the front and is ready to be worked in. The name of the program is always found at the top left of the finder bar along with the following menu items:
   
   
   • File - (like the windows File menu)
   • Edit - (like the windows Edit menu)
   • View - (view options depending on the program)
   • Other menu items depend on the program in focus


3. Time Machine - - (like windows backup). Time machine allows you to automatically backup your Mac each hour and keeps a backup of each hour for the day, each day for the past month and each week for the months before this.
   
   
4. Blue tooth - - allows connection to Bluetooth devices


5. Airport - - wireless and Ethernet connection settings


6. Volume - - sound level for the laptop speakers or the ear phones / speakers plugged in


7. Battery Charge indicator - - by time to finish charging or by time remaining until the battery is empty



8. Date and time



9. Spotlight - - a general search tool similar to the "Search Programs and Files" in the start button of Windows Vista and Windows 7

For more assistance contact Technical Support here.

Addressing the "Operating System is not up to date" notification in ESET NOD32 Antivirus/ESET Smart Security 5

ESET NOD32 Antivirus and ESET Smart Security keep track of whether or not your operating system is up to date. What this means is that when Windows Updates are available, ESET will provide a notification. Keeping your Operating System up to date is as important to your security as keeping your antivirus program up to date. This document will show you what the message looks like and what to do when it appears.

1. Check the ESET icon in the lower right-hand corner of the screen. When this message appears it will remain green or blue, but become the letter "i".
2. Double click the icon to open the ESET Window. When the window appears, you will receive the Home screen and the "Operating system is not up to date" message.
   
   


3. Click the "here" link at the end of the paragraph describing the problem.
   
   


4. This screen may not look exactly the same, but will show the updates available for Windows. Click Run System Update to proceed.
   
   


5. Click Install Updates on the Windows Update screen.
   
   


6. Once that process is complete, the error message will disappear from the ESET window and the ESET icon will return to normal. 
   
   

For more assistance contact Technical Support here.