Tech Tip: How to emulate a different version of Internet Explorer in Internet Explorer 11

Description: If you head to a website that requires a lower version of Internet Explorer you can emulate that version so the website works correctly.

1. When in Internet Explorer, press the F12 key on your keyboard. This will bring up the developer screen.
   
   
   
2. Click the Maximize button in the upper right hand corner of the window, this will put the developer screen into a window.
   
   
   
   
3. Once in windowed mode, click on the icon with the Computer and Phone.
   
   
   
   
4. Now you click the arrow on the User Agent String to change the Internet Explorer version.
   
   
   
   
5. Now select the Internet Explorer version that you want and then refresh the webpage.
   
   

For more assistance contact Technical Support here.

How to backup Internet Explorer Favorites in Windows 7

To transfer or backup your Internet Explorer favorites under Windows 7, do
the following:

1. Click the Start button, and select "Computer"
   
   


2. Double click on the C: drive to view the files and folders
   
   


3. Double click on the "Users" Folder
   
   


4. Double click on the user folder that contains the favorites you wish to
   back up
   
   


5. Right click on the Favorites folder and select "Copy"
   
   


6. Open your destination drive (flash drive, hard drive, etc.) and click
   "Paste"
7. You can copy some or all of the favorites in this folder into a different
   user's "Favorites" folder to complete the transfer.

Note: if you drag files or folders to another user on the same system, the default operation is to MOVE the files not copy them. To keep your favorites or files in both locations, use Copy and Paste, or use right click, drag, and select "Copy" from the context menu.

For more assistance contact Technical Support here.

How to uninstall and reinstall Internet Explorer in Windows 7

Description: This is a how-to article for reinstalling Internet Explorer in Windows 7. This would be most useful if there are issues with Internet Explorer or there are other reasons to reinstall it.

Note: Administrator privileges are required to complete these steps.

1. Click on the Start button in the bottom left corner of the screen.
   
   
   
2. In the Search Programs and Files box, type Programs and Features
   
   


3. Select the Programs and Features icon at the top.
   
   


4. On the new Programs and Features window, click on Turn Windows Features On or Off.
   
   


5. Provide administrative credentials if required, otherwise click Yes or Allow to proceed.
6. Uncheck Internet Explorer 8 or Internet Explorer 9 to remove it.
   
   


7. Click Yes on the Windows Features box that appears.
8. Click OK to finalize the change and wait as it uninstalls.
9. Once complete, restart the computer and proceed through steps #1 through #5.
10. Check the Internet Explorer option to have it marked for reinstall.
11. Click OK to finalize and wait as it reinstalls.

For more assistance contact Technical Support here.

Troubleshooting Internet Explorer 9 in Windows 7

When opening Internet Explorer there can be a multitude of errors that appear or prevent you from accessing certain web sites. There are many troubleshooting steps that will work for several of these errors and get you on to web browsing. The following guide will walk through three main troubleshooting steps for problems in Internet Explorer 9.

Reset Internet Explorer

1. Open Internet Explorer 9 by clicking Start, All Programs, and selecting Internet Explorer
   
   


2. Click the Tools icon in the upper right corner of the screen
   
   


3. Click Internet Options
   
   


4. Select the Advanced Tab
   
   


5. Click the Reset button
   
   


6. Click the Reset button
   • Note the check for deleting personal settings
     
     
   


7. When the reset is complete click Close
   
   


8. A message will appear across the bottom prompting to restart Internet Explorer. Close Internet Explorer.
   
   

Open an InPrivate Browsing session

An InPrivate Browsing session in Internet Explorer is essentially the same web browser but does not keep track of browsing history, temporary internet files, form data, cookies, or any user data. Should an inprivate browsing session solve the problem, then you may try disabling cookies or clearing all personal settings when resetting Internet Explorer.

1. Open Internet Explorer 9 by clicking Start, All Programs, and selecting Internet Explorer.
   
   


2. Click the Tools icon in the upper right corner of the screen
   
   


3. Select the Safety option
   
   


4. Click InPrivate Browsing to open a new session
   
   


5. A new window will open as an InPrivate browsing window. This is indicated at the top beside the address bar. In this new window attempt to view websites by typing www.microcenter.com in the address bar (circled in blue) and pressing Enter on the keyboard. If this works then reset Internet Explorer 9 again, but check the box for "Delete Personal Settings."
   
   

Disable Protected Mode

1. Open Internet Explorer 9 by clicking Start, All Programs, and selecting Internet Explorer.
   
   


2. Click the Tools icon in the upper right corner of the screen
   
   


3. Click Internet Options
   
   


4. Click the Security Tab
   
   


5. Select the Internet Zone
   
   


6. Un-Check Enable Protected Mode
   
   


7. Click OK on the ensuing dialogue box
   
   


8. Close and restart Internet Explorer.

For more assistance contact Technical Support here.

Internet Explorer 9 Adobe Flash YouTube Streaming Video

You attempt to open a web site with streaming video or other content rendered by Adobe Flash Player in Internet Explorer 9 64-bit. Instead of the video playing, You receive the message "You need to upgrade your Adobe Flash Player to watch this video."

1. What is Adobe Flash? According to Wikipedia it is "a multimedia platform used to add animation, video, and interactivity to web pages. Flash is frequently used for advertisements and games." (source:
   http://en.wikipedia.org/wiki/Adobe_Flash)
2. Why do I need it? Many popular websites (e.g. YouTube) use Adobe Flash for streaming videos and other content.
   
3. When you attempt to go to YouTube (www.youtube.com) or another website that has flash content you receive a message similar to:
   
   
   
4. After installing the latest version of Adobe Flash player, you still receive the same message.
   
5. This is common with any 64-bit version of Internet Explorer to include the version that comes with Windows 7. As of the writing of this article, there is not a released version of Adobe Flash Player that supports 64-bit browsers.
   
6. Windows 7 comes with two versions of Windows Internet Explorer, a 64-bit version and a 32-bit version.
   
7. To determine which version of Windows Internet Explorer you are using click the Tools icon in the upper right of Internet Explorer.
   
   
   
   
8. This will display the drop down menu and click "About Internet Explorer" at the bottom of the list.
   
   
   
   
9. The About Internet Explorer window will open. If you are using the 64-bit edition it will say 64-bit edition after the version number.
   
   
             Internet Explorer 9 64-bit edition                     Internet Explorer 9 32-bit edition
   
   
10. You will need to switch to the 32-bit edition of Internet Explorer.
    
11. Click "Start," go to "All Programs" and select the menu item labeled "Internet Explorer" without 64-bit after it.
    
         
12. The content should now display if you already have Adobe Flash Player installed.
    
    

How to Disable or Enable Toolbars in Internet Explorer

Toolbars that are offered my different search engines and web sites can be very useful. However, there may reach a point where these become more of a hindrance than a benefit. You can remove the toolbar by following these steps:

 

1. Click on Start » Control Panel. Select Programs » Uninstall a Program.
   
    
   
   
   
2. Choose the toolbar you wish to uninstall and click Uninstall/Change.
   
   
   
   
3. Close the Control Panel.

To turn off a toolbar:

1. With Internet Explorer open, press the Alt key. This will open the Menu bar.
   
   
   
   
2. Click the View menu option, then Toolbars.
3. All of the toolbars currently being displayed will show with check next to it.
   
   
   
   
4. To disable the Toolbar, click the toolbar you wish to turn off.
5. If you are using Internet Explorer 9, you may receive a message asking if you wish to disable the toolbar. If so, click Disable. The toolbar will no longer be displayed.
   
   
   
   
6. If there is more than one toolbar you wish to disable, simply repeat the process.
7. To re-enable or turn the Toolbar back on, simply press Alt to display the Menu bar. Click View » Toolbars. Click on the toolbar to display it again.