Network troubleshooting 1 - Verifying a wired network connection in Windows 7

Connecting to the internet can be challenging when something goes wrong. This article is the first of a series of network troubleshooting articles. An important first step in network troubleshooting is verifying the level of connectivity one has to their network. Once the level of connectivity is determined additional troubleshooting steps can be determined.

1. Click the network connection status icon in the bottom right hand corner of the screen.
   
   


2. This icon will show the name of the network you are connected to along with the connection status. Should this icon show you are not connected to any networks, verify the physical connections to your computer and contact your Internet Service Provider for additional assistance.
   
   


3. If the network connection status shows as connected with Internet access and you are still unable to get online, try resetting your web browser. Instructions for how to do that can be located here.
   
   
   
   
4. Should this icon show "No Internet Access" move on to our IP Address troubleshooting article.
   
   

For more assistance contact Technical Support here.

How to manually reset the Winsock catalog in Windows 7

When a computer is having difficulty connecting to a network and getting internet access, it is sometimes necessary to reset the Winsock Catalog. This guide will walk through how to manually reset the Winsock catalog in Windows 7.

1. Click Start
2. Type CMD in the Search Programs and Files field
   
   


3. Right click on the program titled CMD and select Run As Administrator
   
   


4. Within the command prompt window type netsh winsock reset
   
   


5. Press Enter to reset the Winsock
   
   


6. Close the command prompt
7. Restart the computer

For more assistance contact Technical Support here.

How to manually reset the TCP/IP stack in Windows 7

When a computer is having difficulty connecting to a network and getting internet access, it is sometimes necessary to reset the TCP/IP stack. This guide will walk through how to manually reset the TCP/IP stack in Windows 7.

1. Click Start
2. Type CMD in the Search Programs and Files field
   
   


3. Right click on the program titled CMD and select Run As Administrator
   
   


4. Within the command prompt window type netsh int ip reset resetlog.txt
   
   


5. Press Enter to reset the TCP/IP stack.
   • Note: you may receive a slightly different message than that which is shown.
   
   


6. Close the command prompt
7. Restart the computer

For more assistance contact Technical Support here.