IP Address Troubleshooting - Verifying a correct IP address

Being unable to connect to the internet and getting a local only access on a computer can frequently be due to invalid IP addresses or the computer being unable to attain a Default Gateway. This guide will walk through checking the IP address the computer is getting and troubleshooting the different issues caused by different IP addresses.

1. Click the Start button in the lower left-hand corner of the screen and type CMD in the Search Programs and Files field and press Enter.
   
   


2. In the command prompt window that appears, type IPCONFIG and press Enter.
   
   


3. The two most important pieces of information displayed will be the IPv4 address and Default Gateway.
   
   
   
   
   • If the IPv4 Address is 0.0.0.0, contact your Internet Service Provider or check out our Router Troubleshooting article here.
   • If the IPv4 Address begins with 169.254.xxx.xxx, check out our 169.254 IP Address troubleshooting article.
   • If the IPv4 Address begins with 192.168.xxx.xxx, verify the default gateway.
   • If the default gateway also begins with 192.168.xxx.xxx, try rebooting the computer or view our articles for how to reset tcp/ip settings and how to reset the Winsock catalog.
   • If the default gateway is 0.0.0.0, contact your Internet Service Provider or check out our Router troubleshooting article.

For more assistance contact Technical Support here.

Network troubleshooting 1 - Verifying a wired network connection in Windows 7

Connecting to the internet can be challenging when something goes wrong. This article is the first of a series of network troubleshooting articles. An important first step in network troubleshooting is verifying the level of connectivity one has to their network. Once the level of connectivity is determined additional troubleshooting steps can be determined.

1. Click the network connection status icon in the bottom right hand corner of the screen.
   
   


2. This icon will show the name of the network you are connected to along with the connection status. Should this icon show you are not connected to any networks, verify the physical connections to your computer and contact your Internet Service Provider for additional assistance.
   
   


3. If the network connection status shows as connected with Internet access and you are still unable to get online, try resetting your web browser. Instructions for how to do that can be located here.
   
   
   
   
4. Should this icon show "No Internet Access" move on to our IP Address troubleshooting article.
   
   

For more assistance contact Technical Support here.