Tech Tip of the Day: How to manually troubleshoot your Network Connection for Vista or Windows 7

If your computer is having issues with getting on the internet, you may have to reset your IP configuration. Your computer may have an issue renewing its IP address from your router. Below is a guide to manually do this procedure.

1. Open a command prompt using one of the following methods:

• From the start menu, enter "CMD.EXE" (without the quotes) in the search box and press enter.
• From the start menu, select "Run". Enter CMD.EXE in the "Open:" box, and click OK
• From the start menu, select All programs, Accessories, and then click on "Command Prompt"

2. In the Command Prompt window, enter "ipconfig/all" (without the quotes) and press enter. This will display all of your network connection's configurations. You can use the scroll bar to move through the list if you have several logical and physical network adapters. Verify that you do not have a "media disconnected" error for your Ethernet Adapter connection. (If so, check that all cables are connected and that your router or network switch shows activity for your connections.)

3. In the Command Prompt window, enter "ipconfig/release" and press enter. This command will release your computer's current IP address.
4. In the Command Prompt window, enter "ipconfig/renew" and press enter. This command will ask your router for a new IP address using DHCP protocol

If this is the only issue, you should now have access to the internet. If you still have issues connecting to a web site, you may need to check your Internet Options.

1. To do this from Internet Explorer, click Tools and select Internet Options. From the Control Panel, click on Internet Options if you display controls in an icon view, or click "Network and
   Internet" from the category view, and then click "Internet Options" to open the Internet Properties window.
2. Select the "Connections" tab, and click on "LAN Settings"

3. Check to see if "Automatically detect settings" is the only option checked. If it does not have a check mark, add one by clicking in the box. Make sure that "Use a Proxy Server" is unchecked. (Some malicious software will turn this on to control or limit your Internet access to convince you to pay to fix it.)

4. Click OK and apply settings. Refresh the page in your web browser to test if the problem is fixed.

These are the most common fixes for internet connectivity.

For more assistance contact Technical Support here.

How To Change Power Saving Settings In Windows Vista

Description: This article will show how to change the default power saving settings in Windows Vista.

1. Click on the Start button
2. In the search bar over the Start button type "power options"
   
   


3. Click on "power options" to open
4. In the power settings window there are 3 preset plans, select one of these or select "customize" to create one to fit your needs.
   
   
   
   
   • On this screen there are settings for when the computer goes to sleep and when the display is to turned off. There are more options available by clicking on "change advanced power settings"
     
     
     
     
   • Here it is possible to customize several more advanced settings such as when the hard drive powers down to sleep etc.
     
     
   
   
5. Click on "OK" to save settings.

For more assistance contact Technical Support here.

How to uninstall Internet Explorer 9 for Windows Vista

The following article describes how to uninstall Internet Explorer 9 in Windows Vista.

1. Click on the Start button in the bottom left, then choose Control Panel on the right.
   
   


2. In the Control Panel, select Uninstall a Program or Programs and Features.
   
   


3. Click View Installed Updates
   
   


4. Scroll down the list to find Windows Internet Explorer 9. Click to highlight it.
   
   


5. Click Uninstall above the list of updates.
   
   


6. Wait a moment as it is uninstalled.
   
   


7. When prompted to restart the computer, choose Restart Later
   
   


8. Click on the Start button in the bottom left corner of the screen, then on the list of programs select Windows Update.
   
   


9. In Windows Update, choose the Check for Updates option in the top left.
   
   


10. Once the check is completed, click on the option in the middle that says 1 Important Update is Available
    • Note: it may say that more than one update is available.
    
    
11. Locate Internet Explorer 9 item on the list.
    
    


12. Right-click on the Internet Explorer 9 update and choose Hide Update
    • Note: This step is optional, and is here to prevent Internet Explorer 9 from being automatically installed again. If you want to reinstall it, skip this step and restart your computer.
    
    


13. Once finished, restart your computer to complete the process.

For more assistance contact Technical Support here.