Troubleshooting ESET NOD32 or Smart Security Update Issues: Part Two

This is part two of a two-part troubleshooting series on the topic of troubleshooting ESET Update Issues. In this section we will need the most recent username and password, obtained either at the time of renewal or activation. It was sent to whatever email account was entered in to the www.eset.com/microcenter activation page.

If you do not have the ESET username and password, they can be emailed to you by using this page:
http://www.eset.com/us/support/lost-license

If you have multiple sets of usernames and passwords, the general rule is that the usernames are given it in ascending order, so the username with the highest number after the "EAV-" will be the most current license.

1. Open the ESET Security Suite by clicking on the Start button, then choosing All Programs
   
   


2. On the All Programs menu, locate the ESET folder, then ESET NOD32 or ESET Smart Security and open the program.
   
   


3. Once the program is open, click on Update on the left side.
   
   


4. In the middle, click on Username and Password Setup.
   
   


5. On the new window, erase and re-enter the ESET Username and Password, then click OK.
   • Note: The license information is case sensitive.
   • Note: The dash after the EAV must be included. EAV-12345678 is not the same as EAV12345678.
   
   


6. Click on "Update Virus Signature Database" to update the program.
   
   


7. If the problem still is not resolved, the program may need to be reinstalled or the license may be expired. Check the "Protection Status" screen to see any additional error messages.

Troubleshooting ESET NOD32 or Smart Security Update Issues: Part One

This is part one of a two-part troubleshooting series on issues with ESET NOD32 or ESET Smart Security downloading and installing the latest updates.

1. On the All Programs menu, locate the ESET folder, then ESET NOD32 or ESET Smart Security and open the program.
   
   
   
2. Open the ESET Security Suite by clicking on the Start button, then choosing All Programs
   
   
3. Once the program is open, click on Protection Status in the top left and read the error message.
   • If it says that the license is expired, a new license will need to be purchased and installed.
   • If a new license has already been purchased but the error message appears, skip this document and move on to Troubleshooting ESET Update Issues: Part Two.
     
   • If it says anything else, proceed through this document.
4. Check the bottom left of the newly opened ESET window. If it says Display: Standard mode, click on the Change button to set it to the Advanced Mode.
   
   
   
   
   • If prompted, press Yes to toggle advanced mode.
   
   
5. On the left side of the ESET program, click on Setup
   
   
6. Click on Enter entire advanced setup tree, towards the bottom.
   
   
7. Under Setup on the left side, look for Update.
   
   
8. In the middle, click on Clear to clear the update cache.
   
   
9. Once complete, click OK to close the advanced setup tree window.
   
10. Back on the ESET Window, click on Update on the left, then choose Update Virus Signature Database.
    
    
11. If the program updates, then the problem should be resolved permanently. If it does not, the program may need to be reinstalled.
    

Internet Explorer 9 Adobe Flash YouTube Streaming Video

You attempt to open a web site with streaming video or other content rendered by Adobe Flash Player in Internet Explorer 9 64-bit. Instead of the video playing, You receive the message "You need to upgrade your Adobe Flash Player to watch this video."

1. What is Adobe Flash? According to Wikipedia it is "a multimedia platform used to add animation, video, and interactivity to web pages. Flash is frequently used for advertisements and games." (source:
   http://en.wikipedia.org/wiki/Adobe_Flash)
2. Why do I need it? Many popular websites (e.g. YouTube) use Adobe Flash for streaming videos and other content.
   
3. When you attempt to go to YouTube (www.youtube.com) or another website that has flash content you receive a message similar to:
   
   
   
4. After installing the latest version of Adobe Flash player, you still receive the same message.
   
5. This is common with any 64-bit version of Internet Explorer to include the version that comes with Windows 7. As of the writing of this article, there is not a released version of Adobe Flash Player that supports 64-bit browsers.
   
6. Windows 7 comes with two versions of Windows Internet Explorer, a 64-bit version and a 32-bit version.
   
7. To determine which version of Windows Internet Explorer you are using click the Tools icon in the upper right of Internet Explorer.
   
   
   
   
8. This will display the drop down menu and click "About Internet Explorer" at the bottom of the list.
   
   
   
   
9. The About Internet Explorer window will open. If you are using the 64-bit edition it will say 64-bit edition after the version number.
   
   
             Internet Explorer 9 64-bit edition                     Internet Explorer 9 32-bit edition
   
   
10. You will need to switch to the 32-bit edition of Internet Explorer.
    
11. Click "Start," go to "All Programs" and select the menu item labeled "Internet Explorer" without 64-bit after it.
    
         
12. The content should now display if you already have Adobe Flash Player installed.