Welcome to the Micro Center Tech Support Blog!
Find free technical support on a variety of products featured at Micro Center and plenty of how-tos on new technology. Start searching our Blog below or search our Tech Center archives »

Can't find what your looking for? Take advantage of our Tech Support services »

Join the MC Tech Support Community Forum: Get direct advice from the Knowledge Experts @ Micro Center.
Click here to access the Forum »

Search This Blog

Friday, February 4, 2011

Important Announcement from Micro Center regarding Intel Series 6 Chipsets

Intel has recently identified an issue with their 6 series chipsets, which are used with all their 2nd generation Core processors (code-named Sandy Bridge). This is a potentially serious issue, but it should not affect your data, just your system's performance. Intel believes that consumers can continue to use their systems with confidence, while working with their computer manufacturer for a permanent solution.

Some users may see degradation in the performance of SATA devices attached to the system, whether internal or external (such as hard drives and DVD drives). Intel is not aware of any end-user who has seen this issue yet, but there is a possibility that this could affect a significant percentage of users eventually, and could possibly worsen over a three year period.

Please be assured that Micro Center will stand behind every customer who purchased a system or a motherboard from us that features this chipset. Intel has already made the necessary change in the manufacturing process to correct the error, and properly functioning replacements will be available in approximately 8 to 12 weeks.

To minimize the disruption to you, we suggest that you continue to use your system until replacement parts are available. Micro Center customers who purchased a "Sandy Bridge" system should be receiving correspondence from us soon outlining our plans with Intel to correct the faulty issue. Should you have questions in the meantime, please feel free to visit your local Micro Center store or contact our national support center to speak to one of our Knowledge Experts for more information.

PLEASE NOTE: There is no problem with the Intel 2nd Generation Core Processors themselves.

Please accept our apologies for any inconvenience caused by this issue, and our assurance that we will keep you informed of any further developments.

For additional information, please visit:

No comments:

Post a Comment

Note: Only a member of this blog may post a comment.