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Monday, January 31, 2011

Introducing the New Micro Center Tech Support Online

Micro Center Tech Support’s website has been completely redesigned to offer Micro Center customers even more online resources. Now, it is easier to find tech articles, demos and manufacturer support to get an answer to your computer problems more efficiently. Plus, Micro Center Tech Support still provides chat, email, remote access and phone services for customers needing comprehensive support.

Some of the new features included with our site update are:

New Home Page

Micro Center Tech Support Online’s home page has been totally revamped to give you quick access to all of our support services. From the main navigation, you can get to specific Micro Center-featured products using the PRODUCTS button. Under SUPPORT, there are links to all of our support services in addition to the new Manufacturer Support and Priority Care pages. The TECH CENTER button features our new Tech Center landing page for searching our archives for tech articles and demos. CONNECT provides links to all of our social media outlets with the latest Micro Center Tech Support updates, and CONTACT gives you options to contact us directly for help.

In addition to our new navigation, Micro Center Tech Support Online’s new home page has both Twitter and Blogger feeds to give you the latest information on tech issues. There are also links to our Tech Forum and Tech Center for searching.

Tech Services
Our Tech Services page has been expanded to provide at-a-glance look of all our tech support services. In addition, we’ve included a Frequently Asked Questions section to address some common questions about our services.

Manufacturer Support
Manufacturer support is a new section of MCTSOL’s site offering links to select manufacturer websites. Here, you can search by the manufacturer’s name to locate the link to their support page for additional product assistance.

Priority Care
Learn more about our Priority Care Program offering exclusive Tech Support service for members. This page will be expanding to give Priority Care Members more benefits and special access to services not offered as part of our regular tech support services . To become a Priority Care Member, ask your local Micro Center store associate for details.

Tech Center
The Tech Center landing page has been redone to give you easier access to all of our online resources. In addition to our search feature, you can preview our top tech demos and Blogger posts for the most recent  and popular tech solutions.

Connect with Facebook, Twitter and YouTube
We have also updated our social media outlets to provide you on-demand solutions to common computer issues. Make sure to subscribe to our Facebook, Twitter, and YouTube pages for the latest information and tech demos.

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