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Wednesday, February 23, 2011

What is Priority Care?

Micro Center Priority Care Program provides exclusive Technical Support not available to regular Micro Center customers. Whether you have a simple question about first time setup, receive an error message, or have more complicated needs like system lockups, Micro Center Tech Support offers a superior level of service to get your computer up and running faster. Priority Care not only covers basic technical support needs, but also includes additional tools and features that you won’t find anywhere else.

Our in-house Technical Support team consists of certified technology professionals that are trained to assist you on a variety of support issues. We have a full range of support services such as Live Chat, Email, Remote Access, Tech Forum, Phone Support, In-store Support and our Tech Center website. No matter what time of day, our online support information is available for you to use. In addition, you will have special access to our Priority Care Members only site for even more helpful online resources.

Benefits of the Priority Care Program* include:
  • Priority status when you call Technical Support with an issue.
  • Priority status when contacting Technical Support via our Online Chat service.
  • Free Diagnostic Tools CD with the purchase of each Priority Care Plan.
  • Comprehensive Technical Support at a reduced cost.
  • Special access to online resources not available to regular customers.

To learn more about the Priority Care program, ask a sales associate at your local Micro Center store.

*Priority Care Program is only available for sale at select Micro Center locations. Some technical support services are limited to regularly scheduled hours: Live Chat, Phone, Remote Access, Email. Technical Support hours of operation: Monday - Friday, 9am to 12am Midnight EST, Saturday, 10am - 12am Midnight EST, Sunday, 11am - 9pm EST

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