Desktop Computer Frequently Asked Questions

Q: What is a Recovery Disc or an Operating System Disc?
A: The Recovery Disc or Operating System Disc is used when the Operating System has become unusable, due to file corruption, virus or hardware malfunction.

Q: Are any of the pre-installed applications removable?
A: Yes, any software is removable by accessing the Add or Remove Programs control in Windows XP, or Programs and Features control in Windows 7.

Q: Is Up-To-Date Security Software Necessary?
A: Security software is recommended to prevent data loss, as well as theft of personal information. If this security is not kept up to date, newly created Viruses, Worms, Trojans and other threats will have easy access to the system. We recommend ESET NOD32 or ESET Smart Security to keep your computer secure.

Q: What is DVD-RAM?
A: DVD-RAM is a re-writable DVD that can be rewritten hundreds of thousands of times. Typically DVD-RAM discs will not play in standard DVD Players. It is often used in Video Cameras.

Q: Why are Back-Ups necessary?
A: Keeping an up-to-date back-up of your computer is critical if you have files on the system that you do not want to lose. If your computer gets hit by a bad virus or the hard drive fails, you may lose all information on the computer. Keeping information saved on an external hard drive, or other storage media using backup software ensures that it will always be available.

Q: What is a HomeGroup?
A: A HomeGroup is an easy way to share files, printers and other resources when multiple Windows 7 computers are connected to one router.

Q: Where is the Microsoft Office product key?
A: To obtain the Microsoft Office product key, activate the trial by clicking the 60-day trial icon located on the desktop, or Activation Assistant icon in the Microsoft Office folder found in the Start Menu.