header



Welcome to the Micro Center Tech Support Blog!
Find free technical support on a variety of products featured at Micro Center and plenty of how-tos on new technology. Start searching our Blog below or search our Tech Center archives »

Can't find what your looking for? Take advantage of our Tech Support services »

Join the MC Tech Support Community Forum: Get direct advice from the Knowledge Experts @ Micro Center.
Click here to access the Forum »

Search This Blog

Showing posts with label iCloud. Show all posts
Showing posts with label iCloud. Show all posts

Tuesday, July 24, 2012

Tech Tip of the Day: Getting started with iCloud: Part 1

Description: iCloud is a great feature that allows wireless syncing between all your devices. Have a picture on your iPad that you want to see on your iPhone? No problem. Have contacts from your iPhone you want on your iPod touch? No problem. This guide will explain the basics of iCloud, and how to set it up.

Section 1: What is iCloud?

iCloud is Apple's proprietary cloud storage solution. It allows for wireless sync to the cloud, or Apple's servers, that allow for access across multiple devices. It's built for iOS devices (iPad, iPhone, iPod Touch), but it is also available on both Windows and Mac machines as well. This not only saves space on each device, but it also eliminates the risk for data loss. No matter what state the device is in, just sign in, and all personal information, as well as documents, settings, calendars, etc., will be automatically synced back to the device. This is quickly becoming the standard in storage options due to its failsafe methods.

There are alternatives as well: Dropbox, Google Drive and Microsoft Skydrive to name a few. These all have their benefits, though none are as tightly integrated into the OS as iCloud. Apple has created an ecosystem with iOS, and iCloud has been neatly tucked deep inside of it to make it incredibly easy to sync, back up and restore any personal information.

Section 2: Why do I want it?

It is common knowledge that backing up data frequently is a good idea. Until now, the only method of doing this is with an external storage device of some kind; more specifically, an external hard drive or flash drive. While there are generally no problems with external media, it comes with the risk of hardware errors, thus possibly causing data loss. Also, it's limited to one machine at a time, meaning, to get all the data back across multiple devices, it would require restarting the process for each device by itself.

With iCloud, it's all automatic. It requires little to no input from the user. Whatever is stored on one device is almost immediately accessible from another. Everything from music, movies and TV shows, to calendars, reminders and contacts. It's all there. No syncing. No cords. No hassle.

Section 3: Okay. What's the catch?

iCloud, like most consumer products, is not completely free unfortunately. At the start, it grants 5GB of free storage. On average, this is enough for most items, but the more content that is backed up (namely large files such as movies and TV shows), the quicker that space will disappear. This is when it becomes time to purchase additional space.

Apple offers three different yearly subscription options for additional storage. On top of the standard 5GB given for free, the options they offer are: $20 a year for 10GB of additional space, $40 a year for 20GB of additional space and $100 a year for 50GB of additional space.

Section 4: What are the requirements?

Not all iOS devices are compatible with iCloud. In order to run it, a device must be running iOS 5 or later. Devices that ship with iOS 5+ have iCloud built in. Older iOS devices such as the iPhone, iPhone 3G or iPod touch 1st and 2nd generation are not supported.

On Mac, it must be running OSX 10.7 (Lion) to work, and for Windows, it must be Windows Vista or Windows 7. XP is not supported unfortunately.

If you meet these requirements, watch for part two of this series later this week to learn how to configure iCloud on all your devices!

For more assistance contact Technical Support here.

Friday, April 6, 2012

Tech Tip of the Day: How to locate your missing iDevice

Description: This guide will help you locate your missing iCloud supported iPad/iPod/or iPhone.

  1. Open your web browser and go to http://www.icloud.com/

    icloud.com
  2. Once at the website, please carefully read to see if your iDevice is supported and then click the Sign In button.

    Sign In

  3. At the login page, please provide your Apple ID and password. Once they are entered either press Enter or click on the Arrow Button to sign in. (If you do not have either one of these, please visit https://appleid.apple.com to register for one.)

    sign in

  4. Once logged into your account, click on the Find My iPhone icon.

    Find My iPhone

  5. After clicking on this icon, you will be prompted to again provide your password for the Apple ID account. Once this is entered, left-click on the
    Sign In button.

    Sign In

  6. Now iCloud will attempt to show by location the missing iDevice. If Google Maps is enabled on the device, iCloud will show the GPS location of it. Please note your iDevice must be powered on and either connected to a WiFi network or a 3G network for this process to work.
    • The highlighted - and + buttons at the top right will zoom in and out.
    • The highlighted half circle at the top left hand side of the screen will refresh the page.


      half circle


  7. If however iCloud doesn't detect the iDevice by GPS, you will be able to use the options below.

    options

  8. Once your selected iDevice is detected, the additional options are available:

    • Play Sound or Send Message. This option will Play a Sound on your device and send it a message of your choosing once Send is selected.

    Play Sound

    • Remote Lock. This option will prompt you for a 4 digit passcode to remotely lock the device. Click on the numbers to fill the passcode boxes. It will then again ask you to verify the password. Once this is verified, click on the Lock button to remotely lock the device.

  9. Remote Lock    Remote Lock

    • Remote Wipe. This option will remotely erase all the data on your device. This option is not recommended unless there is sensitive information on your device you do not wish for other people to see. Please read the warning message and then left-click Wipe to proceed.

    Remote Wipe

  10. Once you are finished, please click the iCloud button (at the top left of your screen) to go back to the home screen and then click on Sign Out to logout.

    iCloud button
    iCloud button

    Sign out

For more assistance contact Technical Support, click here.