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Showing posts with label antivirus. Show all posts
Showing posts with label antivirus. Show all posts

Monday, October 8, 2012

Tech Tip of the Day: How to download, install, and run SUPERAntiSpyware

Description: Are you concerned about possible spyware, adware, malware, or similar problems on your computer? Does your computer seem to run very slow? SUPERAntiSpyware is a utility that may help you to diagnose and repair these types of problems.

These days there can be a new virus or infection created every three seconds, and computer users need to be ready for the next attack that could be made on their systems. Along with routine Windows maintenance addressing concerns such as cleaning up temporary files or repairing registry errors, running multiple scans from AntiVirus and AntiMalware programs can help to take care of these problems. There is a program called SUPERAntiSpyware that scans your computer for infections, temporary files, registry errors and things like that in just one scan, and then makes recommendations for corrections to the system that it can make.

  1. To download the program, you can go directly to the program's website http://www.superantispyware.com - be sure to understand any terms and conditions of the program.
  2. Go ahead and download the installer, saving it to a location on your computer where you will be able to find it easily, and then run the installer as shown in the picture.

    download the installer
  3. Once finished, open the program and the user will be greeted with a home screen as shown here.

    home screen

  4. Just click "Scan your Computer" to get a full scan under way and let the program work for you.

    Scan your Computer

  5. Once finished, the scans will provide a result pop up as shown below. Click the continue button to delete the threats.

    continue

  6. Once the deletion process has completed, click the Finished button.

    Finished

  7. The program will then ask you to reboot or reboot later, it is best to save and close all programs then reboot your computer for the changes to go into effect.

    *In this and similar situations, it is important for the end user to understand that they are obtaining utility programs such as this one from known reputable sources. If you are unsure of the source being reputable, it can be possible for rogue programs to present themselves as solutions when, in fact, they are actually "problems in disguise" that will make things worse instead of better.
For more assistance contact Technical Support here.

Thursday, February 9, 2012

Tech Tip of the Day: How to download and use Malwarebytes

Malware is shorthand for "malicious software" and is used to describe an entire group of programs that includes advertising, tracking, key-logging, ID or credit theft or that cause other bad or undesirable activity. Malwarebytes specializes in fighting malware.

(including Free, Trial, or Retail versions)
  1. Go to www.malwarebytes.org. Follow the download link to download.cnet.com and click on "Download Now" icon (not the "Start Download" buttons - which link to other stuff.) Alternatively, purchase a full version of Malwarebytes in the software aisle or Service Department at Micro Center. The full version includes a LIFETIME subscription and active background monitoring.


welcome
  1. Run Malwarebytes Installer. If installer does not work, there may be a virus present which is interfering. In that case, complete the following, but after restarting the system in "Safe Mode with Networking"
    To start windows in Safe Mode, do the following.
    1. Tell windows to Shut Down (not sleep or hibernate).
    2. Press power button
    3. Continually tap F8 until the Windows Start Menu appears (black screen with white text).
    4. Use Up/Down arrow keys to select "Safe Mode with Networking", press enter
  2. Make sure there is an active internet connection.
  3. Start Malwarebytes by double clicking the icon on the desktop or from the Start, Programs list.
  4. Click on Update tab. Click on "Check for Updates" button. Malwarebytes will search for updates, download and install them.


If you have a network connection during the installation, Malwarebytes should update automatically, otherwise, check for updates before starting a scan.
  1. Click on the "Scanner" tab. Select "Perform full scan" (this takes the most time, but is recommended for the first time scan on an infected system), or "Perform quick scan". Click on the "Scan" button to start.


A Full Scan can take anywhere from 10 min. to 2 hrs. Malwarebytes will highlight in red details of infected files found.
  1. When scan finishes, click "Show Results" button. A list of viruses, security issues, or any malware found will appear.
  2. If the items are not selected, do so, and then click "Remove Selected" button. The malicious files or registry issues will be removed.
  3. Restart the computer in normal windows mode. If Malwarebytes detected and removed threats in Safe Mode, it is recommended to repeat the scan process in normal mode to look for additional threats.
For more assistance contact Technical Support here.

Wednesday, December 21, 2011

Computer Viruses and How to Avoid Them

What is the difference between "malware" and a virus?


Malware is shorthand for "malicious software" and is used to describe an entire group of programs that includes advertising, tracking, key-logging, ID or credit theft or that cause other bad or undesirable activity. Simply explained, a "virus" is a computer program that invades or infects a user's computer by replication from another source (a disk, a USB flash drive, a network or the Internet), and then performs malicious functions on the new host computer. It's the malicious functionality that poses the problem, and for that reason viruses could be also called "malware."

 

A virus is just one type of Malware.
A virus is just one type of Malware.


There are many different undesirable things that computer malware does. Earlier viruses simply performed mischievous tasks, such as deleting data or program files. But the authors of newer malware are driven by the desire to steal enough sensitive data in order to eventually steal money. Some are thus designed to scan and send information from a victim’s computer back to the author of the malware. Still others keep track of actual keystrokes typed by an unsuspecting user. Some plant annoying "popup" advertisements on a computer. There are a few types of malware that will perform any of the above, but also attach themselves to email addresses so that they get automatically sent to the user’s address list to replicate on an ever growing number of systems. Sophisticated malware might even install itself on the hidden "boot sector" of a computer hard drive, or try to make a network server vulnerable to a hacker (a person who gains unauthorized access to a computer network). But, the most common type of malware, by far, is the malicious program that deceitfully disguises itself as a good or useful program, seeking to get results which the user did not intend.

The fact is that malware has caused billions of dollars in losses to computer users. People have lost valuable data and have had personal and financial identities stolen. Whole companies have been compromised or crippled by malware infections. At the very least, the average user suffers from the slowdown or complete hijacking of their system through a malware infection. It is therefore imperative for computer users to know some basics about viruses, or "malware," in order to protect themselves.

Types of malware

  1. Virus - The original malware. Malicious code attaches itself to other program files so that the execution of the host file also executes the malicious code. The malicious code also causes the virus to replicate itself by copying its code onto removable media or other computers in a network. Back in the 1980s, the first "in the wild" viruses spread themselves mostly through shared floppy disks, and performed everything from pranks to data destruction. By the 1990s, Internet "bulletin boards" were unwitting spreaders of viruses. Today, very little malware is of the virus type.
  2. Trojan - These comprise 75% or more of all malware, according to security experts. As the name from classical Greek mythology suggests, Trojans operate by deceit, tricking a computer user to trust a fraudulent program. Most Trojans are actually a complex of files - pop-ups that steer the unsuspecting user to a harmful website, or just install more malware, even when clicked to shut down; downloaders that bring in supporting malware programs; hijackers that shut down operating system functions and security; bots that may use the host computer as a slave to the malware author’s intentions; backdoors that make an infected computer open to free scanning by the malware author. Trojans operate independently of other programs, and thus do not need to attach themselves to other executable files as a classic virus does. The most popular Trojans, these days, masquerade ironically as anti-virus programs. The user experiences sudden low computer performance, and then sees a pop-up offer with a phony virus scan report, urging the user to purchase the program offered as a solution to the computer problems they are experiencing. Naive and unsuspecting users then type personal information into the form provided (including name, address and credit card info). This information is never used to purchase the phony software. Rather, the Trojan authors use the stolen info to open new credit card accounts in the user’s name, and then sell those accounts on the underground market within minutes of receiving it.
  3. Worm - A Trojan that has the capacity to infect computers from other infected systems by scanning for IP addresses on vulnerable computers on the Internet or within a network, then replicating itself. Many phony anti-virus programs start out as a worm infection. Worms are also notorious for attaching themselves to email address lists. Users falsely believe that Trojan infections come mostly from certain "dangerous" or risky websites. In truth, worms may employ any website that users visit as stepping stones to their computers.
  4. Spyware - Software programs that "spy" on users, observing data, keystrokes, screens and/or web sites visited. This is a broad category of malware and includes everything from adware to keyloggers (see below). Unlike viruses, Trojans and worms, spyware typically does not self-replicate by infecting other computers or removable media, but is downloaded through Internet connections.
  5. Keylogger - A particular type of spyware that is designed to steal "live" information. It secretly keeps track of such things as the user’s keyboard keystrokes, video screens, or streaming network data, and transmits that information back to the malware author. This malware attack is more rare, but it poses the serious risk of loss of private identity information, including credit cards, bank account info, Social Security numbers, and computer passwords.
  6. Rootkit - A stealth program that allows continual unauthorized access to a computer by a person unknown to the user. This malware replicates itself on a victim’s computer usually as a worm or a Trojan. It quickly shuts down user account controls and security designed to prevent unauthorized access. It can then steal and transmit info or simply provide a "back door" for a hacker. Rootkits are usually quite sophisticated, and often include the ability to deflect detection from weaker and more modest anti-virus programs.
  7. Phishing - Typically an email message that is "fishing" for personal information. The victim receives a randomly sent message that appears to be an official request from an Internet service provider, a bank or some other service or organization. The graphics in the message typically look professional and authentic, though the grammar in the message is sometimes suspiciously bad. An appeal is made to the user to provide "lost" information. However, NO organization or bank will ever seek information this way. Such fraud should always be reported to the organization or service that is being used as a cover.
  8. Adware - The most benign of all types of malware, it can still annoy users with commercially-charged pop-ups and reduced system performance. Adware often gets installed without user’s consent, and often when downloading program updates, trial software and games or other services. Some adware functions as spyware by tracking the user’s favorite web sites and targeting the user with advertising that is likely to be the most appealing. Adware can hijack web-search functions. The most common form of adware is the browser "toolbar," which ostensibly provides services such as search windows and quick-access icons. These toolbars slow computer and Internet performance, take screen space from web pages, and can even be a conduit for more serious malware.
    Prevent and cure  
    Prevent and cure

How to Prevent Malware Infections

The best way to be free of malware infections is to take preventative measures rather than relying upon removal after infection. Once infected, a computer is often very difficult to clean. Some malware will destroy a computer’s operating system, or make it so difficult to recover that wiping the hard drive and reinstalling the operating system, programs and data is the only solution. This is usually quite a chore, may be expensive if the user does not have the technical know-how and may be personally costly if the user’s own data has not been previously backed up. There are several preventive measures that every computer user can take:
  1. Utilize a good anti-virus program. There is no substitute for this measure. Avoid the seduction of free anti-virus programs and the ones that come with Internet service providers, as they only do a mediocre job of prevention. A $40 to $50 investment in a good anti-virus program with an annual license to update itself regularly is pretty inexpensive insurance.
  2. Manually scan your computer with an anti-virus program. All good anti-virus programs come with manual scanning features. Most will let you set a schedule for automatic scanning. This is good to do once a week, or every month, and especially if you see any suspicious activity on the computer screen.
  3. Update key programs every time. The Ziff-Davis network cited a study done in Denmark earlier in 2011 utilizing results from half a million computers. The conclusion of the study was that some 99% of common malware infections could be avoided simply by updating Windows security patches, Internet Explorer, Java, Adobe Flash and Adobe Reader. The reason? Malware authors attempt to gain access to computers through weaknesses which the updates are written to prevent.
    (See: ZDNet - The Ed Bott Report, Oct 7, 2011. Summary: Want to avoid being attacked by viruses and other malware? Two recent studies reveal the secret: regular patching. A fully patched system with a firewall enabled offers almost complete protection against drive-by attacks and outside intruders.
    www.zdnet.com/blog/bott/if-your-pc-picks-up-a-virus-whose-fault-is-it/4039)
  4. Use a hardware firewall. The SPI (Stateful Packet Inspection) firewalls that come with most newer routers is a great way to close unused ports and prevent hackers from intrusion. Even single computer homes and offices can benefit greatly from the use of a router. While utilizing a router’s hardware firewall, you may also use your operating system’s software firewall. Beware of using third-party software firewalls (such as those included with anti-virus software) which serve to slow down a computer. If you’re using a wireless router, make sure to encrypt your network with WPA or WPA2 level encryption, never the older and simpler WEP encryption.
  5. Uninstall browser toolbars. Toolbars are the quarter-inch wide strips that layer near the top of a web browser. While some toolbars may be useful on a limited basis, they all steal screen space and clog up your Internet bandwidth only to provide revenue for the author. By definition, toolbars communicate with their authors, thus opening a vulnerability "hole" while the PC user is online. Utilizing the add/remove function in Windows machines is the best way to rid a computer of these browser plugins. Some of the most common toolbars include: AIM, AOL, Ask, Bing, Crawler, Dogpile, eBay, Google, My Way, My Search, My Web Search, Yahoo, etc.
  6. Regularly delete browser cookies and "Temporary Internet Files." This is performed from within the browsers, themselves. Malware can hide amongst these files.
  7. Do not click on pop-ups - shut them down alternatively. If you DO get a suspicious pop-up window, try using the "Alt-F4" combination to get rid of it rather than clicking on it and risking an unintended installation of a virus. If that combination does not work to close a window, use the Microsoft Windows "Task Manager" ("Ctrl-Shift-Esc") and the "Applications" tab. Simply click once on the listed application and then click the "End Task" button. After a forced-close, some browsers will attempt to recover the last page you were on the next time you restart. Select "No" or have it go to your Home Page instead.
  8. Use an Anti-Malware application and keep it updated. While Anti-Virus applications will detect and block viruses, worms, and other programs that spread by design, they do not always detect or block programs that you allow to install on the computer. Clicking on pop-up advertising windows, opening, email or Instant messaging attachments, or downloading and installing games or other programs can trigger the installation of an undesirable application. Using a program to scan your computer periodically for programs your antivirus may miss is recommended. Programs like MalewareBytes, Spy Sweeper, or SuperAntiSpyware may catch and remove malware.

Security and Urban Legends

While it is important to be informed about the facts regarding malware, methods of infection, and methods of prevention, it is also just as important to know that there are some common public beliefs that are just not true. Here are some common "urban legends" that are patently false:
  1. Anti-virus software companies conspire to write viruses so they can stay in business. Many computer users are tempted to believe this falsehood, but only because they do not understand how lucrative the criminal activity of malware authoring has become. If legitimate software companies were the actual criminals, someone would have blown the whistle years ago. The actual malware criminals enjoy both anonymity (they attack unseen from anywhere in the world) and impunity (there are limited resources and jurisdiction for prosecuting them, even when observed).
  2. Viruses come mostly from questionable web sites. Computer users also typically believe that infections are the result of using social, illegal downloading or pornographic web sites. However, the fact is that malware infections such as worms and Trojans can attack from anywhere, and may use any legitimate and otherwise well-guarded web site as a stepping stone from one infected PC to another.
  3. Free anti-virus programs are just as good as the paid-for programs. This is demonstrably not true. Observe the results of serious testing labs. If ever there were a good application of the "you-get-what-you-pay-for" principle, it would apply with anti-virus programs. Simply put, you pay for regular and effective program and virus definition updates. Licensed programs are anxious to push out good updates - often daily - to their customers. They want our business year after year, and therefore work hard to distribute good products, and largely succeed at it.
    (See: AV Comparatives - Independent Tests of Anti-Virus Software. www.av-comparatives.org)

Summary

Don’t let the threat of malware infections stop you from using the rich resources of computing. Just use your computer wisely. Utilize the measures outlined above. And exercise a healthy dose of suspicion about what you see on your computer screen, short of being paranoid. There is no reason why the careful computer user cannot buy things with a credit card, do banking and investments, and send critical business data over the Internet If possible, encrypt the data you are sending or utilize a VPN (Virtual Private Network). Certainly, you should never carry out financial transactions over a public wireless network. In spite of the risks - which are present primarily in the midst of carelessness - computers provide a powerful tool for use both on and off the Internet

For more assistance contact Technical Support here.

Friday, November 18, 2011

How to enable or disable Email Protection for ESET Antivirus Version 5

Description: ESET NOD32 contains a feature that can scan incoming and outgoing mail for viruses. This guide will walk you through how to enable or disable that email protection.
  1. Open the ESET software by clicking Start, All Programs, ESET Folder, ESET NOD32 Antivirus folder, ESET NOD32 Antivirus.

    Open ESET Software

  2. Click on Setup on the menu, and click on Enter advanced setup.

    Setup

  3. Click on the + for Web and Email, and click on Email Clients. Remove the check marks for Received Email, Sent Email, and Read Email.

    Email Clients

  4. Click on Ok, and close the ESET window.
For more assistance contact Technical Support here.

Tuesday, November 15, 2011

How to Schedule a Scan in ESET Antivirus Version 5

Description: ESET software has the ability to be scheduled to perform a scan on a regularly basis on your computer. ESET has the ability to schedule a scan daily, weekly, monthly, or just once. This how-to guide will walk you through scheduling an ESET scan.
  1. Open the ESET software by clicking Start, All Programs, ESET Folder, ESET NOD32 Antivirus folder, ESET NOD32 Antivirus.

    Open ESET Software

  2. Click on Tools on the menu, click on the Scheduler link.

    Tools

  3. Click on the add button.

    Add

  4. Click on the down arrow and select Computer Scan, click on Next.

    computer scan

  5. Give the task a name, for this example the name Nightly Scan is typed in.
  6. Select the frequency you want the scan to run, for this example Daily was selected. Click on Next.

    select frequency

  7. Select a time the scan will run, and click on Next.

    Select time

  8. Select Wait until the next scheduled time, click on Next.

    click next

  9. The Add task window will confirm all the settings, click on Finish.

    Finish
Now a scheduled task has been created and will run a scan at night on a daily basis.


For more assistance contact Technical Support here.

Tuesday, November 8, 2011

How to enable Gamer Mode in ESET Smart Security 5

ESET Smart Security 5 comes equipped with a new feature called "Gamer Mode." This feature within the software disables all pop-up windows from ESET. ESET will also postpone all scheduled tasks such as scans to deliver optimum performance during gaming. This guide will walk through how to enable Gamer Mode in ESET Smart Security 5.
  1. Open the ESET software by clicking Start, All Programs, clicking the ESET Folder, opening the ESET Smart Security folder, and finally clicking on ESET Smart Security.

    Open ESET Software

  2. Click Setup on the left side of the ESET window

    Setup

  3. Below the Computer heading, click the word Disabled to the right of Gamer Mode

    Disabled

  4. The word Disabled will then change to Enabled.

    Enabled

  5. To confirm Gamer Mode is enabled, click Home on the left side of the ESET window to show the message confirming Gamer Mode is enabled.

    Confirm Gamer Mode
For more assistance contact Technical Support here.

Monday, November 7, 2011

How to disable the firewall in ESET Smart Security 5

ESET Smart Security 5 comes with a personal firewall enabled. This guide will walk through how to disable the firewall entirely or just disable components of the firewall.
  1. Open the ESET software by clicking Start, All Programs, clicking the ESET Folder, opening the ESET Smart Security (or NOD32 Anti Virus) folder, and finally clicking on ESET Smart Security (or NOD32 Anti Virus).

    Open ESET Software

  2. Press the F5 key to open the Advanced options window
  3. Click the + sign to the left of Network

    Network

  4. Click the + sign to the left of Personal Firewall

    Personal Firewall

  5. Click the link for System Integration

    System Integration

  6. Under the System Integration drop-down menu select Personal firewall is completely disabled to disable the firewall.

    Personal Firewall

  7. Click OK and Exit the ESET Smart Security window to complete the process.

    Advanced setup

For more assistance contact Technical Support here.

Wednesday, November 2, 2011

How to Password Protect ESET NOD32 Version 5

Description: ESET NOD32 has multiple options that can only be changed with administrative privileges. This guide will walk you through setting up a password within ESET NOD32.
  1. Open the ESET software by clicking Start » All Programs » ESET Folder » ESET NOD32 Antivirus folder » ESET NOD32 Antivirus

    Open ESET Software

  2. Press the F5 key to open the Advanced options window.
  3. Select Access Setup under User Interface on the left.

    Access Setup

  4. Check the box that says "Password Protection settings" and click the Set Password button.

    Password Protection settings

  5. Enter the new password and confirm the new password, then click OK.

    Enter new password

  6. Confirm the settings are now password protected.

    Confirm settings

  7. Click OK and exit the ESET window.
For more assistance contact Technical Support here.

Monday, October 31, 2011

How to Enable Document Protection in ESET NOD32 for Version 5

Description: ESET NOD32 contains the feature to protect document files such as personal files, email files, and archives. This guide will walk you through how to enable document protection in ESET NOD32.
  1. Open the ESET software by clicking Start » All Programs » ESET Folder » ESET NOD32 Antivirus folder » ESET NOD32 Antivirus.

    Open ESET Software

  2. Press the F5 key to open the Advanced options window.

    F5

  3. Click + for Antivirus and antispyware, click on Document protection.

    Antivirus and antispyware

  4. Click on the check box for "Integrate into system and Enable document protection."
  5. Click OK and close the ESET window.
For more assistance contact Technical Support here.

Thursday, October 27, 2011

How to activate the next year of ESET protection from a multi-year package

This is a how-to article for ESET NOD32 and Smart Security on the topic of activating the next year´s protection (be it second, third or fourth) if the ESET software was purchased in a multi-year or multi-disc box.

The first thing to keep in mind is that these are separate licenses, intended to be activated one at a time, not all at once.
  1. Locate an unused package. Make sure the previous years´ packages are set aside and a new package is used.
  2. Go to www.eset.com/microcenter.
  3. Fill in the information on the renewal form marked with red asterisks. This is basic information such as your name, email address, and street address. This form is required to register your purchase.
  4. Note that the Passphrase is a new password to be created for your ESET Customer Account. The passphrase must be at least six characters long and include at least one number as well as at least one letter.

    ESET Renewal

  5. The serial number is going to be provided on the back of the package, either in the form of a serial number or activation key. It typically begins with the letters "MC" or the letter "U".
  6. The Partner´s Email, Sub-Partner´s Email and Partner Code are used for special purchases and business partners. Leave them blank.

    Partner's email

  7. Click the Submit button and wait a moment.
  8. Once the page loads, scroll up to see the new Username and Password. Print this page or carefully write down the username and password exactly as they appear. They will be needed later.
  9. Close any programs, including the browser window that was used for the renewal process. Keep your printed copy of the username and password available.
  10. Click the Start button in the bottom left corner of the screen.
  11. Select All Programs, located just above the start button.

    All Programs

  12. Locate and open the ESET Folder
  13. Open the ESET NOD32 Antivirus or Smart Security folder.
  14. Click on Uninstall to begin the removal of the old software.

    Uninstall

  15. On the new ESET NOD32 Setup Wizard, click Next.
  16. Choose the Remove option if prompted.

    remove

  17. If prompted with a questionnaire, select the "I Am Uninstalling ESET NOD32 Antivirus Only Temporarily and Plan to Install It Again option."
  18. Click Remove on the next screen to begin removing the program.
  19. If the ESET NOD32 Setup displays a screen titled "Files in Use", select the " "Do Not Close Applications. (A Reboot Will Be Required)" option and proceed.
  20. Wait a few moments as the program is uninstalled.
  21. When prompted, reboot the computer.
  22. Go to www.eset.com/download

    ESET download

  23. On the ESET Download Page, click on I have already purchased ESET security software. Take me to my download.

    I have already purchased

  24. Click on the Download link next to ESET Smart Security 5 or ESET NOD32 5 depending on which program you have.

    Download

  25. When prompted to run or save, choose Run. If not prompted, run the file once it has been downloaded.
  26. If prompted to give permission from Windows, choose Yes/Allow to continue.
  27. On the first page, select your language and click the Install button in the bottom left.

    Install

  28. Wait a few minutes as the ESET Smart Security or NOD32 program is downloaded.

    Download

  29. Read the license terms and click I Accept at the bottom.

    I Accept

  30. On the next page, read the description of the two items and choose whether or not to check them, then click Next. It is recommended to check both items.
    • Note: For advanced users you can also change the installation folder on this page under the Destination Folder option.

    Next

  31. Wait a few minutes as the program is installed.

    Wait a few minutes

  32. Once it is completed, click Finish to complete the installation.

    Finish

  33. Once the program loads, choose Activate Using a Username and Password and click Next

    Next

  34. Enter the username and password obtained earlier and click Next.

    Click Next

  35. The ESET program will immediately attempt an update.  If the username and password were entered correctly and the computer is connected to the internet, it will take just a few moments to update.

    Updating

  36. Once completed, check the Home section and ensure it says Maximum Protection. If there are any error messages, do a search for them at www.microcentertech.com or www.eset.com/support for information on how to resolve the errors.

    Completed

  37.  The renewal is now completed.
For more assistance contact Technical Support here.